Technical Support Specialist (m/f/d)

Honeywell Technologies is a global automation company serving the building, industrial, and process sectors with a broad portfolio of services, solutions, and products. The company focuses on transitioning the industrial sector from automation to autonomy, leveraging its global expertise and data.

• Fluent in English and Polish, verbal and written; German is a plus.
• Strong customer service and technical support skills.
• Knowledge of computers, electrical and electronic concepts and devices.
• Knowledge of Building Management Systems (BMS).
• Experience with networks and connectivity.
• Preferred: knowledge of HVAC applications, Niagara technology by Tridium, and field devices.
• Strong problem-solving skills.
• Driving license.
• Excellent writing skills for email and documentation.
• Mindset for continuous improvement and change.
• Teamwork and diversity fostering attitude.
• Willingness to travel and drive less than 10%.

• Provide technical support via remote desktop, phone, email, and web for BMS product portfolio.
• Build relationships with customers and partners.
• Test products and software.
• Develop and share product knowledge internally and with partners through trainings, articles, and webinars.
• Facilitate identification, investigation, resolution, root cause analysis, and replication of technical issues related to configurations, installation, and system operations.
• Participate in team and company meetings.
• Support BMS New Product Introduction (NPI) programs.
• Track request resolutions.

Internal and External candidates eligible to apply. No relocation package offered. Equal opportunity employer; provides reasonable accommodation for individuals with disabilities.