Developer Support Specialist

9500 - 16.8k PLN9500 - 16 800 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·WarszawaFull-time·Umowa o pracę

#459758·Dodano 7 dni temu·12

Źródło: CD PROJEKT RED

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Tech Stack / Keywords

DevOps CI/CDPerforceGit Unreal Engine Python PowerShell Grafana Kibana Jira

Firma i stanowisko

CD PROJEKT RED is a company focused on creating revolutionary, story-driven RPG games. The role involves supporting development teams working on multiple projects, centered around AAA game development.

Wymagania

Minimum 3 years experience in technical support within DevOps, game development, or software engineering environment.
Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
Understanding of software development processes, version control systems (Perforce, Git), and build/deployment pipelines.
Troubleshooting and problem-solving ability across diverse tech stacks.
Great communication skills with the ability to explain technical issues clearly.
User-focused mindset with patience and empathy for end users.
Ability to prioritize tasks, manage multiple requests, and work under time pressure.

Nice to have:

Experience working in the game development industry or supporting game development teams.
Familiarity with Unreal Engine and its development/build ecosystem.
Experience with Perforce Helix Core in larger development environments.
Basic scripting or automation skills in Python, PowerShell, or similar languages.
Experience with monitoring and observability tools such as Grafana, Kibana, or similar.
Familiarity with Jira and Confluence or comparable issue tracking and documentation platforms.
Experience investigating CI/CD, build, infrastructure, or distributed system failures using logs and monitoring data.
Experience creating and delivering technical documentation, training, workshops, or onboarding sessions.
Understanding of Windows, Linux, and macOS environments, including basic system and networking troubleshooting.
Interest in developer experience (DevEx) and improving tools, processes, and self-service solutions based on recurring user problems.

Obowiązki

Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests related to DevOps services.
Resolve straightforward issues independently while escalating complex problems to the DevOps team.
Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
Support teams through knowledge-sharing initiatives and proactive guidance.
Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.
Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Benefity

Private medical healthcare including dental care and unlimited rehabilitation, accessible for partners and relatives.
Life insurance with comprehensive pension and insurance plans.
Annual cancer prevention screenings covered by the company.
Free psychological and psychiatrist care plus well-being webinars.
Access to sports facilities through a sports card.
Menstrual leave for menstruating employees.
RED Parents Network support for working parents including childcare benefits and family-friendly events.
RED Summer Camp for Kids for children aged 5–12, mostly paid by the company.
Welcome pack with goodies.
Trainings, lectures, courses, internal workshops, external trainings, online tutorials, and e-learning.
Access to cafeteria platform with subscription benefits, additional medical packages, vouchers, and public transport reimbursement.
Gifts for newborn children and regular swag opportunities.
Dog-friendly office environment.
Regular social events at the studio.
Healthy options in canteens.
International work environment.
Sustainable campus with renewable energy, solar panels, green zones, electric and hybrid car charging points, flower meadows, and eco-activities.
Bicycle parking, repair equipment, and showers.
Onsite gym with climbing wall, Gym Assistant support, yoga and boxing classes.
Casual dress code.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Płatny urlop

Spotkania integracyjne

Dofinansowanie szkoleń

Firmowa stołówka

Parking dla rowerów

Prysznic

Inne informacje

Work location in Warsaw, Poland, with hybrid or full-time in-office work required. Contract type: Employment contract (umowa o pracę). Irregularities in recruitment process can be reported anonymously.

CD PROJEKT RED

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