Capgemini

Junior P2P Specialist (with Dutch)

Brak informacji o wynagrodzeniu

InternHybryda·KatowiceFull-time

#459967·Dodano 29 dni temu·2

Źródło: Capgemini

Aplikuj teraz

Tech Stack / Keywords

SLA

Podsumowanie oferty

As a Junior P2P Specialist, you will handle operational issues and process-related queries for clients. You will analyze incoming cases, identify root causes, coordinate resolutions, and contribute to process improvements while meeting SLA targets.

Wymagania

Fluent Dutch (minimum B2/C1) and good English skills.
Strong analytical and problem-solving abilities.
Attention to detail and ability to prioritize tasks.
Client-focused mindset and effective communication skills.
Ability to work in a fast-paced environment.
Collaborative approach and willingness to support team members.
Good organizational and time management skills.

Nice to have:

Experience in customer service, operations, or process support.

Obowiązki

Investigate and resolve process- and transaction-related issues.
Analyze incoming requests and identify root causes of problems.
Ensure timely completion of activities in accordance with SLA targets.
Follow established procedures and operational guidelines.
Cooperate with internal stakeholders to resolve complex cases.
Escalate issues where necessary and monitor their resolution.
Support process improvement initiatives and knowledge sharing.
Maintain accurate documentation and reporting.

Benefity

Medical care with Medicover.
Private life insurance.
Multisport card.
Therapeutical support through the Capgemini Helpline.
Access to over 70 training tracks with certification opportunities.
Internal mobility, mentoring, professional communities, and support from a People Manager.
Home office package including a laptop, monitor, and chair.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Capgemini

792 aktywne oferty

Zobacz wszystkie oferty

Aplikuj teraz