L1 Support (Austria)

• Proficiency in German and English, both written and spoken.
• Experience in hardware installation, replacement, and maintenance.
• Familiarity with MS Windows 10/11, M365 tools, and basic network concepts (LAN, WLAN, VPN).
• Experience with Active Directory user management and Citrix environments.
• Strong problem-solving and ticket management skills using a ticketing system.

Nice to have:

• Experience managing conference room hardware, including video servers (ClickShare), cameras, and peripherals.
• Experience working with AS400, SAP, and IGEL OS systems.

Onsite and Remote Support:

• Provide technical support onsite at the head office (60%) and remotely (40%) to users and systems.
• Occasionally offer support at workshops near Brunn.

Hardware Management:

• Install and manage hardware, including notebooks, monitors, docking stations, and peripherals.
• Perform cabling and hardware replacements as required.
• Manage hardware components such as server racks and switches.

Software Management:

• Conduct remote software installations and updates.
• Provide user support for M365 tools, including Outlook, Teams, and Company Portal.
• Handle software ticketing systems and ensure compliance with Service Level Agreements (SLAs).

Network Management:

• Support LAN, WLAN, and VPN configurations and troubleshooting.
• Assist in managing network printers (HP).

User Administration:

• Perform Active Directory user and group management.
• Manage Citrix environments and support mobile devices (Android and iOS).

• Initial one-week training in Koblenz.