Application Support & Business Analyst

Must have:

• Experience in application support, service management, or a similar role.
• Experience gathering and documenting business requirements.
• Knowledge of Agile methodologies and ways of working.
• Strong stakeholder management and communication skills.
• Ability to work effectively with both business and technical teams.
• Analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent English communication skills.

Nice to have:

• Experience within Master Data Management processes.
• Experience supporting Finance-related applications and business processes.
• Knowledge of data management, reporting, or analytics solutions.
• Experience working with enterprise applications and configuration-based platforms.
• Experience facilitating Agile ceremonies and supporting Agile teams.
• Scrum Master certification.

Application Support and Service Management:

• Provide application support for Finance and Master Data Management solutions.
• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.
• Monitor application performance, data quality, and operational stability.
• Collaborate with development teams to identify root causes and implement sustainable solutions.

Agile and Scrum:

• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.

Business Analysis and Stakeholder Management:

• Gather, document, and clarify business requirements for enhancements and improvements.
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.

Testing, Releases and Continuous Improvement:

• Support testing, releases, deployments, and change management activities.
• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.