Kraken

AI Growth Ops

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NieokreśloneZdalnie·LondynFull-time

#460741·Dodano 10 dni temu·3

Źródło: Kraken

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Tech Stack / Keywords

AILLM JiraMixpanelCRM

Podsumowanie oferty

Own day-to-day operations and QA for Kraken’s internal AI-native growth platform, where agents work across paid, organic, and lifecycle channels. Test the platform, monitor its performance, and keep approval and exception queues moving with product, engineering, and operations teams.

Wymagania

Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system.
Exceptional attention to detail.
A structured approach to testing, including creating and following test plans and considering what could break.
Clear written communication for bug reports and documentation.
Comfort with data and reading dashboards.
Ability to learn new tools and systems quickly.
Use of AI tools in daily work and curiosity about where they get things wrong.
Willingness to learn how to communicate precisely with AI systems and improve their outputs.
Reliability in maintaining routines, keeping queues clear, and communicating when something is stuck.

Nice to have:

Experience testing software products or AI and LLM-based tools.
Familiarity with Jira, Mixpanel, or similar tools.
Exposure to marketing, CRM, or lifecycle messaging workflows.
Interest in fintech or crypto.

Obowiązki

Test the platform regularly, covering new releases, rule changes, edge cases, and regression checks.
Find and document bugs with steps to reproduce, severity, and impact; follow them through until engineering fixes them and verify the fixes.
Monitor platform performance and agent activity, flag issues, and escalate them to the appropriate person.
Work approval queues daily and make sure nothing is left unreviewed.
Check agent output against defined checklists and standards, escalate unclear or risky items, and flag confusing or inconsistent flows.
Write and maintain test plans, QA checklists, runbooks, and release notes.

Inne informacje

Candidates may be asked to complete job-related skills or work-style assessments as part of the hiring process.

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