L3 Engineer – Microsoft 365 Viva

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MidHybryda·PuneFull-time

#461461·Dodano 5 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

API (Application Programming Interface)Change ManagementQuality Assurance (QA)problem managementIncident managementPowershellMicrosoft PlatformMicrosoft SharePoint Online (Office 365)Microsoft SharepointIT Service Management (ITSM)

Podsumowanie oferty

Provide L3 support for Microsoft 365 operations centered on Viva modules. The role focuses on service stability, complex incident resolution, and improving operational capabilities.

Wymagania

Strong hands-on experience with Microsoft 365 Viva.
Solid understanding of M365 ecosystem integrations, including Teams, SharePoint Online, and Entra ID.
Proven experience in an L3 senior support or operations engineering role for M365.
Strong troubleshooting skills related to Viva configuration, content permissions, and integrations.
Experience with ITSM processes and ability to perform root cause analysis.
Knowledge of service reliability, SLAs, and operational KPIs.
Hands-on experience with PowerShell and M365 admin portals.
Experience in enterprise or large-scale environments.

Nice to have:

Experience with SharePoint Framework (SPFx).
Experience with Power Platform, including Power Automate and Power Apps.
Familiarity with content management or internal communications platforms.
Exposure to change management for digital workplace tools.
Experience with monitoring, analytics, or M365 adoption reports.
Experience with Graph API or advanced PowerShell automation.
Microsoft certifications, such as MS-102, Viva, SharePoint, or Teams-related certifications.
Experience working with HR, Comms, or L&D stakeholders.

Obowiązki

L3 Escalation & Expert Support
Operational Excellence
Knowledge, Standards & Incident Resolution Matrix
Problem Management & Service Improvements
Stakeholder & Platform Collaboration

Inne informacje

Work hours are in the CET time zone (9 hours).

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