Senior SRE Engineer

• Observability and instrumentation mastery: Hands-on experience architecting alerting strategies, tuning signal-to-noise, and driving fixes that prevent root causes during major incidents.
• Incident command and escalation leadership: Experience as a senior or second-level escalation point, resolving complex production issues under pressure and mentoring others.
• Agile technical leadership: Experience owning a team backlog, driving PI and sprint planning, leading grooming and daily meetings, and unblocking engineers.
• Cross-functional, data-driven communication: Ability to analyze incident and operational data, communicate reporting and policy to stakeholders, and drive multi-team initiatives to completion.
• Cloud infrastructure and IAM expertise: Experience designing, provisioning, and governing cloud infrastructure and access controls at enterprise scale, with security and compliance rigor.

Product Operations Support:

• Resolve complex access, ServiceNow change, and incident issues, serving as the technical authority when needed.
• Design and provision GCP infrastructure, permissions, and IT access groups, ensuring least-privilege and audit-ready configurations at scale.
• Develop observability strategy by turning stakeholder feedback into new alerts and refined alerting rules.
• Participate in major incident calls and champion observability fixes that prevent recurrence.
• Serve as the senior escalation point for Product Operations.
• Advise on observability and instrumentation strategy across the platform.

Application Management:

• Maintain the system of record for critical applications, including Observability Hub and SRE Agent, ensuring accuracy and compliance.
• Govern access management for the observability platform, Logscale, and SRE AI agents, including IT access groups.
• Evolve ServiceNow form templates to match product needs.

SRE Lead:

• Own the SRE team backlog and translate strategic priorities into engineering work.
• Drive PI and sprint planning with the team, negotiating cross-team dependencies with product stakeholders.
• Lead daily standups and grooming sessions, setting the technical bar for the team.
• Unblock the team on technical challenges.

IMS Operations Lead:

• Analyze incident data across IMS products to identify systemic risks and improvement opportunities.
• Represent the team in Observability boards and help shape cross-organization observability direction.
• Partner with GTO and horizontal teams to design and launch initiatives.
• Report on operational health, initiative progress, and product operations performance to executives.
• Own and evolve Operations policies as processes and scale demand.
• Govern ServiceNow Assignment Group ownership across products and access management at scale.