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Lead Global Workplace & Service Experience (100%)

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SeniorOn-site·WarszawaFull-time

#463081·Dodano 24 dni temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

DegreeIntuneActive DirectoryWindowsSecurityCombine

Podsumowanie oferty

Lead an international team responsible for global workplace services and the Microsoft-based workplace environment. The role combines hands-on workplace engineering and complex incident resolution with service improvement, modernization, and endpoint lifecycle management.

Wymagania

Degree in Information Technology, Computer Science, or a comparable field.
Several years of experience in Workplace Engineering, Workplace Services, Endpoint Management, or IT Service Delivery.
Previous experience leading technical teams or coordinating IT services in an international environment.
Strong hands-on expertise in Microsoft workplace technologies, particularly Microsoft 365, Microsoft Intune, Microsoft Entra ID, Active Directory, Windows client environments, Windows Autopilot, and endpoint security.
Experience with workplace architecture, migrations, automation, and endpoint lifecycle management.
Good understanding of ITSM and ITIL-based processes, service levels, and continuous service improvement.
A pragmatic, service-oriented mindset, with a strong sense of ownership and a clear focus on user experience.
Ability to combine technical problem-solving with team leadership and operational responsibility.
Excellent communication and collaboration skills in an international environment.
Fluent Polish and very good English skills.

Nice to have:

German language skills.

Obowiązki

Lead and develop the Global Workplace & Service Experience capability, providing functional leadership to the Global Operations Hub.
Guide and coordinate an international team of six IT professionals based in Poland and Switzerland, fostering collaboration and knowledge sharing across locations.
Stay actively involved in daily technical operations, workplace engineering, troubleshooting, and complex incident resolution.
Own and continuously improve the global Microsoft-based workplace environment, ensuring secure, reliable, and user-friendly IT services.
Drive workplace modernization, standardization, automation, and endpoint lifecycle management across international locations.
Support workplace architecture initiatives, migrations, and the implementation of scalable technical solutions.
Develop and improve ITSM processes, service standards, service levels, and operational performance.
Balance operational priorities with long-term service development, focusing on efficiency, scalability, and end-user satisfaction.
Collaborate closely with international IT teams and stakeholders to deliver consistent, high-quality workplace services.

Inne informacje

Willingness to travel internationally, including to Switzerland.

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