Senior Medical Software Engineer - Complaint Handling

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SeniorOn-site·WarszawaFull-time

#463222·Dodano 5 dni temu·1

Źródło: Roche

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Tech Stack / Keywords

HIS/LISmedical data networksmiddlewarecloudmobile appsalgorithmssource codeautomationdata analytics

Podsumowanie oferty

Handle medical software complaints for Roche’s Digital Solutions, including Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, and middleware. Investigate software malfunctions by examining source code and logs, and monitor product performance data using automation and data analytics.

Wymagania

Degree in computer science or an IT-related field.
2+ years of work experience in software engineering or IT support-related functions is desired.
Solid IT skills, including the ability to navigate and read source code in multiple languages and learn complex system dependencies quickly.
Strong written and spoken English communication skills.

Nice to have:

Automation skills and experience with data analytics.

Obowiązki

Handle medical software complaints, safety issues, and product inquiries for software products, including on-premise, cloud, and mobile products.
Manage standard cases through their lifecycle and work with senior colleagues on complex or critical safety issues.
Transfer cases to the development department when they cannot be resolved directly.
Read and understand source code to identify the root causes of software malfunctions.
Communicate quality-related information to stakeholders and support related initiatives in collaboration with senior colleagues.
Use automation and data analytics skills to improve case handling and monitor product performance data.

Roche

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