Customer Service Specialist with German | Finance area

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MidHybryda·KrakówFull-time

#464146·Dodano 3 dni temu·8

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Communication skillsMS OfficeExcelERP CRM

Podsumowanie oferty

Join an international Finance team supporting customers and business partners in the German-speaking market. You’ll handle finance-related customer queries about invoices, payments, outstanding balances and account information, working with Accounts Receivable and Collections teams.

Wymagania

Previous experience in Customer Service, Accounts Receivable, Collections, Order-to-Cash or another finance-related area.
Fluent German, at least C1 level.
Good command of English, at least B2 level.
Strong customer service and communication skills.
Ability to communicate clearly and professionally with customers, including in difficult or escalated situations.
Attention to detail and accuracy when working with financial information.
Ability to analyse problems, identify discrepancies and find appropriate solutions.
Good organisational skills and ability to manage multiple tasks and priorities.
Proactive and solution-oriented approach.
Ability to work independently and as part of an international team.
Good knowledge of MS Office, particularly Excel.

Nice to have:

Experience in an international environment, preferably within an SSC/BPO organisation.
Experience with ERP or CRM systems.

Obowiązki

Provide professional customer service to German-speaking customers via email and phone.
Handle enquiries related to invoices, payments, account balances and outstanding receivables.
Respond to questions about payment status, due dates and financial documentation.
Support the resolution of invoice and payment-related issues.
Follow up with customers regarding outstanding payments when required.
Cooperate with the Accounts Receivable and Collections teams to resolve customer queries and support timely payments.
Investigate discrepancies between customer accounts, invoices and payments.
Escalate complex financial or customer issues to the appropriate internal teams.
Maintain accurate customer and case information in relevant systems.
Record customer interactions and follow up on open cases.
Work with Sales, Finance, Accounting and other internal stakeholders.
Support high-quality customer service and efficient financial processes.
Follow established procedures, policies and service standards.
Participate in process improvement initiatives and projects within the SSC.
Support other Customer Service and Finance activities as required.

Benefity

Opportunity for professional development in an international environment and to increase abilities and skills in various areas.
Flexible working hours.
Three additional days off for celebrating a birthday and volunteering.
Modern working environment with agile spaces, private quiet rooms and breakout areas.
Annual and performance-related bonuses.
Private medical cover for the employee and family.
Multikafeteria system.
Life insurance.
Unlimited access to a learning platform.
High-standard IT equipment.
Annual parties and other social events.

Elastyczne godziny

Spotkania integracyjne

Opieka zdrowotna

Ubezpieczenie

Płatny urlop

Premie

Inne informacje

Recruitment process is online.

Antal

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