Product Planning Consultant

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NieokreśloneHybryda·KrakówFull-time

#464280·Dodano 4 dni temu·2

Źródło: Motorola Solutions

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Tech Stack / Keywords

Jira Generative AI prompt engineering low-codeLMRdatabasesAI models

Podsumowanie oferty

Support service offer lifecycle management and product workflows for the Dimetra portfolio and Motorola Solutions’ communications solutions. The role covers service package maintenance, release readiness, and coordination across product, sales, pricing, and service teams.

Wymagania

Bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Telecommunications, or a related field.
3–5+ years of experience in project coordination, business operations, offer management, or product support, preferably in technology or communications.
Solid experience with project tracking tools such as Jira, and analytics platforms or spreadsheets for reporting and trend analysis.
Proficiency using prompt engineering with generative AI tools to draft operational updates, summarize technical content, and generate reports.
Practical familiarity maintaining low-code automated workflows that connect task management systems, databases, and AI models.
Excellent written and verbal communication skills for translating technical updates for commercial and field support teams.
Ability to identify manual operational bottlenecks and implement automated solutions.
Strong multitasking skills and ability to manage competing timelines across regional stakeholders.

Nice to have:

Basic understanding of LMR communications systems, hardware and software lifecycles, or IT operational frameworks.

Obowiązki

Service Offer & Package Lifecycle Management:

Implement and maintain service support packages for communication hardware and system infrastructure.
Prepare operational documentation, ordering guides, item references, Statements of Work, pricing rules, and sales enablement resources.
Help evaluate and maintain support structures for partner products and complementary commercial solutions.
Support the launch and execution of new service concepts, including requirements for operational tools.
Update service package details in sales configurators and quoting systems, and address pre-sale pricing gaps.

Service-Led Product Support:

Support product management and service offer workflows for specialized operational applications and software platforms.
Gather customer and sales feedback to help prioritize feature updates and ensure releases are supported by Service Delivery teams.
Draft training content and release announcements for Customer Success Managers and sales personnel.

Software Support Policy & Regional Execution:

Process software support and entitlement requests for system releases, device lifecycles, and software licenses.
Review and approve service quotes in sales systems.
Remind internal stakeholders about upcoming software updates and retirement milestones on a scheduled cadence.
Write and publish operational guidelines and release summaries for regional teams.

Innovation & Process Automation:

Use AI productivity tools and workflow platforms to automate administrative intake, task evaluation, and tracking.
Track project deliverables, monitor ticket workflows, and participate in user acceptance testing.
Maintain operational dashboards tracking service package adoption, attachment rates, and performance trends.

Cross-Functional Collaboration:

Connect product development, sales, pricing, field service, and regional GTM teams to resolve delivery bottlenecks.
Contribute data and operational analysis for Global Portfolio Business Reviews.

Benefity

Flexible working hours.
Comfortable working conditions, including high-class offices and parking space.
Private medical and dental coverage.
Life insurance.
Multisport or MyBenefit vouchers.
1000 PLN for spectacles.
Employee Pension Plan (PPE).
Training and broad development opportunities.
Volleyball field and grill place next to the office.
Access to wellness facilities and integration events.

Elastyczne godziny

Parking dla aut

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Spotkania integracyjne

Inne informacje

Travel requirements: under 25%.
Relocation is not provided.

Motorola Solutions

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