Global Head of Shareholder Services, MD - State Street Investment Management

170k - 252.5k USD170 000 - 252 500 USD/ rok./ rok.

C-Level / ManagerOn-site·KrakówFull-time

#464282·Dodano 3 dni temu·3

Źródło: State Street

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Tech Stack / Keywords

COMPASSAIautomation

Podsumowanie oferty

Lead global Shareholder Services within the COO Client Experience Technology and Business Services organization. Set its strategic direction, oversee day-to-day operations, and transform the global operating model. Partner on the COMPASS technology platform and the adoption of AI and automation.

Wymagania

Strong understanding of asset management operations, shareholder services, client servicing, operational risk, and controls.
Operational leadership experience overseeing complex day-to-day operations, incident escalation, investigation, and remediation.
Strategic leadership experience translating a vision into operating models and execution.
Ability to balance operational excellence with transformation while maintaining service quality and effective controls.
Executive communication, stakeholder management, and influencing skills in a complex global organization.
Collaborative, outcome-oriented leadership style and a track record of building and developing high-performing global teams.
15+ years of experience in financial services, with significant leadership experience in asset management, shareholder services, transfer agency, client operations, or related functions.
10+ years in senior leadership roles with responsibility for complex operational organizations and/or global teams.
Experience designing and implementing global operating models and leading large-scale operational transformation.
Experience managing day-to-day operations, incidents, investigations, remediation, risk, and controls.
Experience partnering with technology teams to define business requirements and deliver major operational or client-service platforms.
Understanding of emerging AI and automation capabilities and their application to operational processes and client servicing.
Ability to lead across functions and influence senior stakeholders across business, investments, technology, operations, and client-facing organizations.
Undergraduate degree required.

Preferred:

Advanced degree (MBA, MSc, or equivalent).

Obowiązki

Lead the global Shareholder Services organization and oversee day-to-day operations, including incident escalation, investigation, remediation, and operational oversight.
Set the strategic direction for Shareholder Services within SSIM, define its future-state vision, and translate it into a global operating model and transformation roadmap.
Design and implement a global operating model to drive consistency, scalability, efficiency, and accountability across regions.
Partner with CX Development leadership to define business requirements and priorities for COMPASS, the Shareholder Services technology platform.
Drive continuous improvement and adoption of AI, automation, and technology-enabled processes.
Build and lead a global team through talent development, strategic hiring, accountability, and performance expectations.
Build relationships with senior stakeholders across CX, COO, CCG, and Investments.
Partner with CX and COO leadership on strategic initiatives, business blueprints, and operating-model transformation.

Benefity

Retirement savings plan (401K) with company match.
Insurance coverage, including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Eligibility for annual performance-based incentive awards, except for certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.

Ubezpieczenie

Płatne święta

Premie

State Street

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