IT Technical Support (French)

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MidHybryda·KrakówFull-time

#464407·Dodano 3 dni temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

VirtualizationNetworkingCloud platformServiceNowCommunication skills

Podsumowanie oferty

Provide first-level technical support and administrative assistance for IT service operations, handling incidents and requests and coordinating escalations. The role includes provisioning and managing virtual machines using MyCloud and ITSM tools such as ServiceNow.

Wymagania

Good knowledge of IT infrastructure, including virtualization, systems, and networking concepts.
Hands-on experience with cloud platforms and virtual machine lifecycle management.
Familiarity with ITSM and ticketing tools such as ServiceNow.
Strong organizational skills, attention to detail, and process compliance.
Customer-oriented mindset and excellent communication and coordination skills.
Ability to work effectively with multiple technical teams in a collaborative environment.
Very good verbal and written communication skills in French.

Nice to have:

Basic understanding of backup and data protection processes.

Obowiązki

Provision and decommission virtual machines using MyCloud in accordance with operational procedures.
Manage and monitor IT service tickets through ITSM tools such as ServiceNow and ITZMI.
Track service requests and follow up on updates and resolution.
Serve as the primary point of contact for customers regarding infrastructure-related requests and incidents.
Coordinate with technical support teams (N2/N3) and other stakeholders to resolve issues.
Support backup and data protection activities in collaboration with the G3DS team.
Maintain accurate documentation, data consistency, and traceability of actions.
Follow operational procedures for Run activities, Service Requests, Changes, and virtual machine lifecycle management.
Participate in change management activities, including preparation, implementation, and validation of standard infrastructure changes.
Ensure compliance with internal processes, quality standards, and security requirements.

Benefity

Medical care with Medicover, private life insurance, and a sports card.
Access to the Capgemini Helpline for therapeutic support.
Access to over 70 training tracks with certification opportunities.
Free access to the Education First language platform, TED Talks, and Udemy Business materials and training.

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Kursy językowe

Szkolenia wewnętrzne

Napoje w biurze

Parking dla rowerów

Parking dla aut

Telefon

Capgemini

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