Customer Support Advisor (with Romanian)

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MidHybryda·KrakówFull-time

#464409·Dodano wczoraj·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ExcelDegree

Podsumowanie oferty

As a Customer Support Advisor with Romanian, you will handle customer interactions, resolve issues and build strong customer relationships. You will support customers while adapting to changing priorities and ensuring high-quality service delivery.

Wymagania

C1-level fluency in Romanian.
At least 1 year of experience in an international contact centre environment.
Strong written and verbal communication, listening, and comprehension skills.
Excellent customer service skills and the ability to manage and de-escalate customer frustration.
Strong problem-solving skills and the ability to work independently and objectively.
Ability to manage multiple tasks and prioritize requests and concerns.
Good technical knowledge and troubleshooting skills.
Proficiency in Excel and Microsoft Office tools.
University degree.
Ability to adapt effectively to a fast-changing environment.

Obowiązki

Deliver excellent customer service through professional and effective customer interactions.
Communicate clearly and confidently with customers in Romanian and English where required.
Resolve customer concerns and help de-escalate challenging situations.
Troubleshoot issues and provide appropriate solutions using your technical knowledge.
Build and maintain strong customer relationships focused on a positive experience.
Manage multiple customer interactions and prioritize requests effectively.
Make sound decisions to support timely issue resolution.
Adapt to changing business needs and customer requirements.

Benefity

Private medical care with Medicover, with additional packages available on preferential terms.
Life insurance.
Access to 40+ options on the NAIS benefit platform, including a sports card.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to the Education First language platform, TED Talks, and Udemy Business materials and training.
Hybrid working model after onboarding, with a home office package including a laptop, monitor, and chair.
Training budget.
Free coffee.
Bike parking and free parking.
Mobile phone.
In-house trainings.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Kursy językowe

Napoje w biurze

Parking dla rowerów

Parking dla aut

Telefon

Capgemini

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