Capgemini

Junior P2P Specialist (with Dutch)

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JuniorHybryda·KrakówFull-time

#464414·Dodano 23 dni temu·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Communication skills

Podsumowanie oferty

As a Junior Problem Resolution Specialist, you will handle operational issues and process-related queries for clients. You will analyze incoming cases, identify root causes, coordinate resolutions, and contribute to process improvements while working to established procedures and SLA targets.

Wymagania

Fluent Dutch (minimum B2/C1) and good English skills.
Strong analytical and problem-solving abilities.
Attention to detail and ability to prioritize tasks.
Client-focused mindset and effective communication skills.
Ability to work in a fast-paced environment.
Collaborative approach and willingness to support team members.
Good organizational and time management skills.

Nice to have:

Experience in customer service, operations, or process support.

Obowiązki

Investigate and resolve process- and transaction-related issues.
Analyze incoming requests and identify root causes.
Ensure activities are completed on time and in accordance with SLA targets.
Follow established procedures and operational guidelines.
Cooperate with internal stakeholders to resolve complex cases.
Escalate issues where necessary and monitor their resolution.
Support process improvement initiatives and knowledge sharing.
Maintain accurate documentation and reporting.

Benefity

Medical care with Medicover, private life insurance, and a Multisport card.
Access to a Capgemini Helpline offering therapeutic support and to the educational podcast “Let's talk about wellbeing.”
Access to over 70 training tracks with certification opportunities, including GenAI, Excel, Business Analysis, and Project Management, on the NEXT platform.
Home office package including a laptop, monitor, and chair.
Training budget and in-house trainings.
Mobile phone, free coffee, bike parking, and free parking.

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Parking dla rowerów

Parking dla aut

Telefon

Szkolenia wewnętrzne

Napoje w biurze

Capgemini

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