Assistant Service Delivery Manager (with French)

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MidHybryda·KatowiceFull-time

#464419·Dodano 3 dni temu·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Stakeholder managementrisk management

Podsumowanie oferty

Support the Service Delivery Manager in overseeing Change Management activities covering Transverse Changes and MEP Changes. The role also supports operational continuity, governance, and continuous process improvement.

Wymagania

Proven experience in IT Service Management, Change Management, or Service Delivery.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience managing service performance through KPIs, SLAs, and continuous improvement plans.
Ability to coordinate cross-functional teams in a complex operational environment.
Proactive, autonomous, and results-oriented mindset.
Demonstrated interest in operational excellence, automation, and transformation projects.

Nice to have:

Experience with governance, risk management, and organizational change initiatives.

Obowiązki

Coordinate and monitor Change Management activities, ensuring compliance with governance standards and established processes.
Support stakeholders and operational teams in executing changes and resolving process-related issues.
Prepare operational reports, KPI tracking, and management dashboards.
Monitor SLAs, KPIs, and service performance, identifying deviations and proposing corrective actions.
Contribute to resource planning, prioritization, and workload management to support service objectives.
Support team development through coaching, knowledge sharing, and capability-building initiatives.
Act as deputy to the Service Delivery Manager, ensuring service continuity when required.
Represent the service in governance forums and customer engagements as needed.

Benefity

Medical care with Medicover, private life insurance, and a sports card.
Access to a support helpline offering therapeutic support.
Access to over 70 training tracks with certification opportunities, including GenAI, Excel, Business Analysis, and Project Management, through the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and training.
Continuous feedback and ongoing performance discussions supported by the GetSuccess performance management tool.
Home office package including a laptop, monitor, and chair.

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Kursy językowe

Parking dla aut

Parking dla rowerów

Telefon

Szkolenia wewnętrzne

Napoje w biurze

Capgemini

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