Capgemini

Junior P2P Specialist (with Swedish)

Brak informacji o wynagrodzeniu

InternHybryda·KatowiceFull-time

#464527·Dodano 23 dni temu·1

Źródło: Capgemini

Aplikuj teraz

Tech Stack / Keywords

SLA

Podsumowanie oferty

You will investigate and resolve process- and transaction-related issues and support high-quality service delivery. The role includes analyzing incoming cases, identifying root causes, coordinating solutions against SLA targets, and supporting process improvement.

Wymagania

Fluent Swedish and English language skills at minimum B2/C1 level.
Strong analytical and problem-solving abilities.
High attention to detail and ability to prioritize tasks.
Client-focused mindset with effective communication skills.
Ability to work efficiently in a fast-paced environment.
Collaborative approach and willingness to support team members.
Good organizational and time management skills.

Nice to have:

Experience in customer service, operations, or process support is an advantage.

Obowiązki

Investigate and resolve process- and transaction-related issues.
Analyze incoming requests and identify root causes of problems.
Ensure timely completion of activities in line with SLA targets.
Follow established procedures and operational guidelines.
Cooperate with internal stakeholders to resolve complex cases.
Escalate issues when required and monitor resolution progress.
Support process improvement initiatives and knowledge sharing.
Maintain accurate documentation and reporting.

Benefity

Private medical care with Medicover, with additional packages (e.g., dental, senior care, oncology) available on preferential terms.
Life insurance and 40+ options on the NAIS benefit platform, including Netflix, Spotify, and a Sports Card.
After onboarding, a home-office package including a laptop, monitor, and chair.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and trainings.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Kursy językowe

Capgemini

792 aktywne oferty

Zobacz wszystkie oferty

Aplikuj teraz