Customer Success Manager (Loyalty Sector) with French

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MidZdalnie·KrakówFull-time

#465082·Dodano 3 dni temu·2

Źródło: Comarch

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Tech Stack / Keywords

CLMEnterprise SaaSQBRLTVAIGoogle Workspace

Podsumowanie oferty

As a Customer Success Manager in the Loyalty Management (CLM) department, you will advise enterprise clients on loyalty program optimization and turn loyalty data into strategic recommendations. You will support client retention, member engagement and ROI maximization through the CLM platform.

Wymagania

Fluent English at a minimum C1 level and French at a minimum C1 level for communication in a business environment.
At least 3 years of direct client-facing experience.
Knowledge of loyalty mechanisms and proficiency in designing multichannel retention strategies based on behavioral data analysis and segmentation.
Ability to translate complex data into business arguments, explain its business impact and recommend actionable steps.
Exceptional communication and presentation skills to build authority and trust with C-level executives.
Ability to work in high-ambiguity environments and proactively build processes and a personal toolkit.
Willingness to travel on business trips to build direct relationships with key clients.

Nice to have:

Experience in Customer Success or strategic consulting within the Enterprise SaaS sector.
Experience working in a Customer Success team at an early stage of its development.

Obowiązki

Strategic growth:

Manage a portfolio of enterprise clients as the primary advisor for loyalty program optimization, member engagement and ROI maximization.

Analytics and value reporting:

Analyze core metrics, including Burn Rate, Churn Rate and Customer Lifetime Value (LTV), and deliver Quarterly Business Reviews (QBRs) that demonstrate the platform’s ongoing value.

Retention and risk management:

Monitor client health and implement strategies to minimize churn risk and ensure high contract renewal rates.

Voice of the Customer (VoC):

Gather and analyze feedback from key clients while acting as their internal advocate.
Partner with Product and Implementation teams to prioritize enhancements that boost satisfaction and solution value.

Strategic partnership:

Collaborate with client-side executive boards and marketing leaders to align their business targets with the capabilities of the CLM platform.

Benefity

Private medical care at Allianz, including access to specialists and diagnostic tests for you and your loved ones.
Cafeteria system with the option to choose full funding for a Multisport card or allocate funds to culture, leisure, sport or shopping.
Access to advanced AI tools and Google Workspace.
Career development opportunities in technical, business and managerial expert roles.
Individual training and conference plan.
Integration events and joint local community initiatives.
Activities and events promoting an active lifestyle.

Opieka zdrowotna

Karta sportowa

Dodatkowe benefity

Spotkania integracyjne

Inne informacje

Business travel is required to build direct relationships with key clients.

Comarch SA

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