Senior Business Analyst

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SeniorOn-site·ŁódźFull-time

#465161·Dodano 3 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Business AnalysisRequirements elicitationBusiness Process ManagementGap analysisCustomer Journey MappingUser Acceptance testingStakeholder ManagementAviation

Podsumowanie oferty

The Senior Business Analyst will help transform business change impacts into actionable requirements for the adoption of a new loyalty platform. The role focuses on the aviation industry, including Loyalty, Airport Check-in and Contact Center domains.

Wymagania

Requirements

5+ years of experience as a Business Analyst, with a background in the aviation industry.
Experience working on Loyalty, Airport Check-in and Contact Center business domains.
Skills in process analysis, including current and future state mapping and operational gap identification.
Expertise in capturing and documenting business requirements and user journeys.
Experience supporting UAT and SIT phases, including validation of business workflows.
Competency in stakeholder engagement and communication across business and technical teams.
English proficiency at B2 level or higher.

Nice to have:

Standard capability level.
Qualifications in an IT-related discipline (Bachelor's degree).
Business analysis certification from a recognized body (e.g., IIBA CBAP).
Familiarity with Confluence and JIRA.

Obowiązki

Responsibilities

Capture and document business change requirements across Loyalty, Airport Check-in and Contact Center domains, in line with the target operating model.
Analyze current and future state processes to identify operational gaps resulting from migration off CRIS to the new third-party platform.
Support stakeholder engagement and communication so business teams understand system and process changes affecting their roles.
Capture detailed user journeys to ensure alignment between business operations and the new platform.
Support UAT and SIT activities by validating that business workflows and operational scenarios are implemented correctly.
Collaborate with cross-functional teams to ensure requirements are translated into system design and functionality.
Facilitate workshops and discussions with stakeholders to gather, clarify and refine business requirements.

EPAM Systems

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