Product Owner (ServiceNow / ITIL)

140 - 160 PLN/ godz./ godz.B2BB2B (netto)

SeniorZdalnie·WarszawaFull-time·B2B

#465404·Dodano 2 dni temu·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

SQL PowerShellTableauGoogle Analytics

Podsumowanie oferty

The project focuses on developing a Finance Forecasting Hub for an international healthcare organization, improving financial forecasting through advanced data analytics, Machine Learning, GenAI, and AI agent-based solutions. The role manages the application lifecycle and operational stability, including ServiceNow-based ITIL service management.

Wymagania

5 years of commercial experience in managing IT products within a similar position.
Knowledge of ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management, and Agile (Scrum / Kanban / Scrumban).
Proven hands-on fluency in formal Change Management.
Understanding of Corporate Identity Management concepts.
Experience with ServiceNow, Google Workspace, and Microsoft 365.

Obowiązki

Manage the full end-to-end application lifecycle, ensuring operational stability, quality, and continuous optimization.
Act as the primary operational contact and decision point for queries alongside Product Owners and the Information Compliance team.
Authorize and approve key operational documentation, including system runbooks.
Plan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety.
Work closely with development teams and Product Owners on building and managing application releases.
Contribute to PI Plannings on product lifecycle milestones and operational goals.
Create and maintain System Risk Assessments (SRA) in alignment with Legal and Information Compliance requirements.
Oversee and manage key authentication assets, password vaults, and compliance with security policies.
Manage operations of L2/L3 support lines.
Monitor SLA/KPI benchmarks and supervise ITIL Incident and Service Request management in ServiceNow.
Maintain ServiceNow Knowledge Base (KB) articles, operational procedures, and team sites (SharePoint / Confluence).

Benefity

Sport subscription.
Private healthcare.

Karta sportowa

Opieka zdrowotna

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