Technical Application Support Analyst

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MidHybryda·KatowiceFull-time·B2B

#466163·Dodano 3 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

SalesforceIT SupportTroubleshootingAnalytics

Podsumowanie oferty

Supports business-critical applications for a global travel organization, helping internal teams and business users resolve application and technical issues. The role includes incident ownership, user guidance, documentation, and support for business analysis, requirements gathering, and testing.

Wymagania

Very good command of English (C1/C2).
Hands-on experience and strong practical knowledge of Salesforce.
Experience in application support or a service desk environment.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to explain technical issues and solutions to non-technical users.
Technical education or relevant experience.
Customer-oriented mindset and service approach.
Ability to work under pressure and manage multiple tasks.
Good organizational and prioritization skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.

Nice to have:

Experience with ServiceNow or similar ticketing systems, Jira, or GitHub.
Familiarity with Umbraco, REST APIs, Datadog, or Informatica.

Obowiązki

Provide application support and guidance to end users, including configuration and best practices.
Take ownership of incidents from escalation through analysis to resolution.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Communicate with stakeholders throughout the support process.
Deliver support to internal teams and business users.
Create and maintain documentation and contribute to the knowledge base.
Support business analysis, requirements gathering, and testing activities.
Collaborate with QA and other technical teams.
Participate in rotational 24/7 on-call support.

Benefity

English lessons.
Individual development budget.
Mentoring and support from experienced professionals.
Flexible working hours.
Partially or fully funded training.

Kursy językowe

Dofinansowanie szkoleń

Elastyczne godziny

Inne informacje

Participate in 24/7 on-call support on a rotational basis.

Travcorp Poland Sp z o.o.

Pracodawca

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