Technical Support Specialist with Swedish m/f/d

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MidZdalnie·GdyniaFull-time

#466254·Dodano 2 dni temu·2

Źródło: www.pracuj.pl

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Tech Stack / Keywords

CRMticketing systemschat platformsMS Office

Podsumowanie oferty

Deliver customer support across digital channels, handling complex and escalated cases. Act as a subject-matter expert for CRM, ticketing systems, and chat platforms while helping develop the Customer Service team.

Wymagania

Secondary education or higher.
At least 2 years of relevant customer service experience.
Fluency in English and Swedish.
Experience handling complex or escalated customer cases.
Customer-centric and solution-oriented mindset.
Strong communication and problem-solving skills.
Proactive, organized, and detail-oriented.
Strong collaboration skills.
Familiarity with MS Office.
Experience supporting or coaching others is a strong advantage.

Nice to have:

Familiarity with CRM and ticketing tools.

Obowiązki

Handle complex and escalated customer inquiries across digital channels, including email, phone, chat, messaging platforms, and social media.
Deliver professional, accurate, customer-focused support.
Act as a subject-matter expert for digital tools such as CRM, ticketing systems, and chat platforms.
Support the optimization of digital service workflows and channels.
Maintain and enhance knowledge bases, FAQs, and self-service content.
Coach and mentor junior team members, supporting their onboarding and development.
Share best practices and contribute to quality monitoring initiatives.
Identify recurring issues, propose process improvements, and provide customer insights.
Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations.
Serve as a link between frontline operations and management.

Benefity

Sharing the costs of sports activities.
Private medical care.
Sharing the costs of foreign language classes.
Life insurance.
Integration events.
Coffee and tea.

Karta sportowa

Opieka zdrowotna

Kursy językowe

Ubezpieczenie

Spotkania integracyjne

Napoje w biurze

PPG

Pracodawca

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