Application Support Engineer (Supporting US and Asia-Pacific Markets)

12k - 16k PLN12 000 - 16 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidOn-site·WrocławFull-time·Umowa o pracę

#466676·Dodano wczoraj·1

Źródło: SOLID.Jobs

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Tech Stack / Keywords

SQLWindowsLinux

Podsumowanie oferty

As an Application Support Engineer, you will provide technical support to international clients across the US and Asia-Pacific markets. You will investigate application and production issues using Windows, Linux and SQL.

Wymagania

Experience in Technical Support, Application Support or a similar technical role
Solid experience with MS Windows environments
Experience with scripting languages
Practical SQL experience or willingness to develop it
Fluent English and confidence communicating directly with international clients
Enjoyment of troubleshooting and finding root causes
Analytical, detail-oriented and self-motivated approach

Nice to have:

Linux experience
SQL experience
Experience with AI tools and automation
Familiarity with financial, banking or trading environments
Bachelor's degree in a technical or analytical field

Obowiązki

Investigate and resolve application and production issues
Provide technical support to international clients
Analyse problems and identify their root causes
Troubleshoot Windows- and Linux-based applications and environments
Work with application and system logs
Use scripting for troubleshooting, automation and operational tasks
Write and analyse SQL queries
Support client onboarding and technical implementations
Participate in technical projects
Communicate directly with English-speaking clients
Cooperate with colleagues across different time zones
Identify opportunities to improve support processes and team efficiency
Bring your own ideas and solutions

Benefity

Transportation support for evening and night shifts
20 paid vacation days per year
25 paid vacation days from the sixth year of cooperation
Up to 10 paid sick days per year
Opportunity to travel to the USA for training
Company events and team-building activities

Elastyczne godziny

Spotkania integracyjne

Płatne święta

Inne informacje

During onboarding and training, work primarily during US business hours; after training, work a rotational schedule covering US and Asia-Pacific hours, including afternoon/evening and night shifts.
Shifts are regular working shifts, not on-call or standby; there is a short overlap for handovers.
The shift schedule and rotation model are planned and may be adjusted before final implementation.

Tap.Talent

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