Systems Application Analyst

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NieokreśloneOn-site·WarszawaFull-time

#467121·Dodano 3 dni temu·1

Źródło: Visa

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Tech Stack / Keywords

Python Unix bash Linux ServiceNow Splunk Grafana PrometheusISO 8583File Transfer Protocol

Podsumowanie oferty

The Systems Application Analyst supports Visa clients in the payments domain and owns end-to-end incident resolution, including complex outages across VOCC. The role monitors and troubleshoots multiple platforms, leads incident bridges, and supports operational changes and releases.

Wymagania

Preferred qualifications:

Strong knowledge of networking and ability to apply concepts across multiple systems and environments.
3–5+ years of commercial experience.
Strong understanding of message flow and ability to independently analyze and troubleshoot complex transaction paths across platforms.
Experience with Python or other programming languages, and ability to develop scripts for automation and operational efficiency.
Strong understanding of API monitoring, log analysis, and troubleshooting across distributed systems.
Experience with Unix, bash, or shell scripting, including scripts for operational support or automation.
Strong knowledge of ITIL standard ticket practices and ServiceNow, with ability to manage complex incidents end-to-end.
Strong understanding of File Transfer Protocol and its use in operational workflows.
Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools, including advanced log analysis and query building.
Experience with ISO 8583 or an equivalent messaging protocol, and ability to troubleshoot transaction-related issues.
Ability to work effectively independently and as part of a team, acting as a self-starter and escalation resource.
Take full ownership of workload management, including prioritizing competing priorities.
Ability to make decisions based on available information, present recommendations, and lead resolution efforts.
Strong verbal and written communication skills, including high-impact stakeholder communication.
Demonstrated ability to lead incident resolution efforts and guide others during high-impact situations.
Client-focused mindset and ability to interact effectively across all management levels.
Strong analytical and problem-solving skills, including root cause analysis.
Ability to mentor and guide junior analysts and contribute to team performance.

Obowiązki

Support and advocate for Visa clients, including financial institutions and vendors.
Own and drive end-to-end incident resolution, including complex and high-impact issues, with minimal guidance.
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using tools and techniques across multiple platforms.
Lead internal and external bridge stewardship efforts to support timely resolution of client-facing and critical incidents.
Work simultaneously and independently across multiple platforms, prioritizing according to business and client impact.
Assess incident impact and author communications for appropriate recipients within set timeframes, with little to no guidance.
Support and coordinate scheduled changes, releases, and operational readiness activities.

Benefity

The position may be eligible for a bonus and equity.
Benefits for which the position may be eligible include medical, dental, and vision coverage; pension; life insurance; annual leave; and a wellness program.

Opieka zdrowotna

Ubezpieczenie

Płatne święta

Premie

Udziały pracownicze

Inne informacje

The position follows a permanent day shift of 10 hours daily on a two-week rotating schedule. During the initial three months of training, the schedule is Monday to Friday, 8 hours daily.

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