Capgemini

Junior Infrastructure Support Engineer (with German)

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InternHybryda·KatowiceFull-time

#467149·Dodano 18 dni temu·3

Źródło: Capgemini

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Tech Stack / Keywords

ITIL Azure AWSSTACKITWindowsLinux Unix

Podsumowanie oferty

Support the operation and maintenance of customer infrastructure and services, handling requests and incidents and monitoring infrastructure health. Work with engineers and consultants in an international environment, using cloud platforms such as Azure, AWS and STACKIT.

Wymagania

Experience in IT Support, Service Desk, or Infrastructure Support roles.
Knowledge of ticketing systems and customer communication processes.
Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.
Understanding of ITIL practices, including incident and service request management.
Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.
Strong organizational skills and ability to manage competing priorities.
Familiarity with Windows, Linux, or Unix operating systems.
Fluent German language skills at B2 level or higher.

Obowiązki

Support maintenance and operation of customer infrastructure and services.
Perform daily operational activities to ensure service stability and availability.
Handle customer requests and incidents through a ticketing system.
Coordinate assigned activities according to agreed service levels.
Monitor infrastructure using dedicated monitoring tools and analyze alerts.
Escalate incidents and operational issues when necessary.
Work with operational tools, cloud platforms, and command-line environments.
Contribute to process improvements, monitoring enhancements, and automation initiatives.

Benefity

Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and trainings.
Buddy Programs provide early support and opportunities to learn alongside experts.
Home office package including a laptop, monitor, and chair.
Medical care with Medicover, private life insurance, and a sports card.
Access to the Capgemini Helpline for therapeutic support.

Szkolenia wewnętrzne

Kursy językowe

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Capgemini

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