WIPRO IT SERVICES POLAND Sp. z o.o.

Service Desk Analyst with French and German

Brak informacji o wynagrodzeniu

JuniorHybryda·GdańskFull-time·Umowa o pracę

#467391·Dodano 19 dni temu·2

Źródło: theprotocol.it

Aplikuj teraz

Tech Stack / Keywords

Windows

Podsumowanie oferty

Act as the first point of contact for users contacting the Wipro Service Desk, providing first- and second-level IT support and troubleshooting end-user issues. The role covers hardware, software, and network issues across Windows, macOS, and Linux environments.

Wymagania

1–3 years of experience in a service desk or technical support role.
French at least at B2 level.
German at least at B2 level.
Strong troubleshooting skills in Windows, macOS, and Linux environments.
Knowledge of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
Experience with Active Directory, Office 365, and remote desktop tools.
Familiarity with the ITIL framework and ITSM tools such as ServiceNow, Jira, or Remedy.
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving mindset.
Ability to work independently and manage multiple priorities.

Obowiązki

Provide first- and second-level IT support for multiple customers via email, chat, and calls.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Escalate complex issues to higher-level support teams as needed.
Log, track, and manage tickets in the ITSM tool.
Ensure SLAs and response times are met for incident resolution and service requests.
Maintain accurate documentation of issues and resolutions.
Act as the first point of contact for end users via phone, email, or chat.
Provide clear and professional communication to users regarding issue status and resolution.
Educate customers on best practices and self-service solutions where applicable.
Support IT infrastructure, applications, and enterprise systems.
Perform user account management, including Active Directory, email, and access controls.
Assist in software installations, updates, and security patches.
Identify recurring issues and suggest improvements to reduce incidents.
Contribute to knowledge base articles and troubleshooting guides.
Support IT policies, compliance, and security best practices.

Benefity

Flexible benefits package, including a Multisport card and shop vouchers through the MyBenefit cafeteria.
Premium medical services insurance for employees and family members through Luxmed.
Life and disability insurance for employees and family members through Generali.
Voluntary pension fund.
Social fund benefits, including holiday bonuses and kindergarten allowances.
Integration and cultural events for employees.
Reward and recognition program for high performers.
Employee referral bonuses.
Relocation assistance covering accommodation, travel, and other expenses.

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Pakiet relokacyjny

Spotkania integracyjne

Premie

Inne informacje

Recruitment stages: language assessment, technical interview, and HR interview.

WIPRO IT SERVICES POLAND Sp. z o.o.

5 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz