PostHog

Technical Support Engineer

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NieokreśloneZdalnieFull-time

#469699·Dodano 17 dni temu·1

Źródło: PostHog

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Tech Stack / Keywords

PostHogSlackSQLproduct analyticssession replayfeature flagsLLM observability

Podsumowanie oferty

As a Technical Support Engineer, you’ll help customers use PostHog’s products, investigate issues, and ship fixes to the codebase and documentation. You’ll own customer tickets and work with product-area engineering teams to identify recurring problems.

Wymagania

Experience with at least two programming languages.
Experience debugging unfamiliar code or systems and checking that fixes work.
Clear, concise writing that explains complex fixes without overwhelming customers with options.
Ability to investigate thoroughly without delaying customer replies.
Ability to prioritize and context-switch across a busy queue spanning many products.

Nice to have:

Experience supporting similar products, such as analytics, session replay, feature flags, experiments, or LLM observability.
Background in support, teaching, product, or another role involving explaining technical topics to people.

Obowiązki

Help customers across PostHog’s products in the app and in shared Slack channels with larger customers.
Own tickets from beginning to end and keep customers updated.
Ship fixes to the PostHog codebase and documentation when something is broken or unclear.
Become the support expert for a product area, own its queue, work closely with its engineering team, and identify patterns that lead to fixes.
Improve support, including tooling and workflows built on PostHog.
Pass customer pain points and feature requests to engineering teams with enough context for prioritization.

Inne informacje

Hiring in EU and US time zones.

PostHog

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