SOFTWARE MIND

[GVI] Junior Salesforce Administrator

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JuniorZdalnie·KrakówFull-time

#470313·Dodano 17 dni temu·26

Źródło: Software Mind

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Tech Stack / Keywords

Salesforce Salesforce Marketing CloudSales EngagementJiraPower BI

Podsumowanie oferty

You’ll support the day-to-day operation of the firm’s Salesforce CRM platform, resolving user requests and maintaining platform reliability and data quality. You’ll work with the Salesforce team to support Investor Relations, Investment and Value Add teams, including configuration and enhancement work as the firm launches Salesforce Marketing Cloud and Sales Engagement.

Wymagania

1–2 years’ experience working with Salesforce in an administration or support capacity.
Experience resolving user support requests or working with a ticketing system.
Experience creating or modifying Salesforce reports and dashboards.
Strong attention to detail and ability to work with data.
Ability to translate business requests into practical solutions.
Commercially minded.
Confident and pragmatic approach, with the ability to build credibility quickly.
High EQ and ability to work effectively with business users.
Strong attention to detail and organisational skills.
Well-developed interpersonal skills and team spirit.
Highly articulate, verbally and in writing.
Self-starting and able to manage workload independently in a remote environment.
Ability to prioritise multiple requests and respond to business needs.
Motivated to support colleagues across the firm and contribute to improving internal systems.

Nice to have:

Salesforce Administrator Certification, or working towards certification.
Experience with end-user support in a non-CRM capacity.
Experience working with Jira or other ticketing systems.
Data visualisation experience using tools such as Power BI.
Basic scripting or data manipulation skills.

Obowiązki

Manage and resolve Salesforce support tickets from users across Investor Relations, Investment and Value Add teams.
Troubleshoot issues relating to reports, dashboards, data updates, user permissions and platform functionality.
Maintain the firm’s Salesforce CRM platform and associated applications.
Assist with data maintenance and data quality initiatives across Salesforce.
Build and maintain relationships with business users to understand issues and support requirements.
Support onboarding and training of new Salesforce users where required.
Assist with configuration tasks, including creating or modifying reports, fields, page layouts and workflows.
Support testing and rollout of enhancements and new functionality.
Document recurring issues and contribute to internal support documentation.

Benefity

Flexible and remote cooperation options.
International projects with leading global clients.
Travels related to international projects.
Access to language classes.
Access to knowledge-sharing initiatives.
Access to private healthcare and life insurance.
Access to a Multisport card.

Kursy językowe

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

SOFTWARE MIND

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