CD PROJEKT RED

Technical Support Specialist

9200 - 12.7k PLN9200 - 12 700 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

SeniorOn-site·WarszawaFull-time·Umowa o pracę

#470678·Dodano 16 dni temu·21

Źródło: CD PROJEKT RED

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Tech Stack / Keywords

PC hardwareticketing systemsbug-tracking tools

Podsumowanie oferty

Support players with technical and gameplay-related issues across CD PROJEKT RED’s games, investigate complex cases, and turn player feedback into insights for studio teams. The role combines player support, troubleshooting, and collaboration on improving the player experience.

Wymagania

At least 3 years of experience in technical support, customer support, community support, or similar roles involving problem-solving, investigation, and direct interaction with customers or users.
Excellent written and verbal communication skills in English, with the ability to explain technical information clearly and concisely.
Strong analytical and problem-solving skills, with a methodical approach to investigating complex or unfamiliar issues.
Genuine interest in video games and a desire to understand the player experience.
Ability to gather and evaluate information, recognise patterns, test assumptions, and draw well-supported conclusions.
Good judgement when prioritising tasks based on urgency, player impact, and available information.
Strong collaboration skills and confidence working with people from different disciplines.
Willingness to share knowledge, provide constructive feedback, and support colleagues.
Attention to detail and the ability to document findings clearly and accurately.
Good understanding of PC hardware and software troubleshooting.

Nice to have:

Experience with ticketing systems, bug-tracking tools, game testing, modding, moderation, or supporting players in gaming communities.
Knowledge of additional languages, particularly French, German, Spanish, Brazilian Portuguese, or Chinese.

Obowiązki

Support players with technical and gameplay-related issues, including complex cases that require deeper investigation.
Investigate reported problems using internal tools, documentation, testing, and independent research.
Identify recurring issues, emerging trends, and high-impact problems, and ensure they are documented, prioritised, and escalated.
Develop and improve troubleshooting solutions, internal knowledge resources, player-facing support content, and team workflows.
Collaborate with development, legal, communications, and other studio teams to share insights and help resolve player issues.
Share knowledge, provide guidance, and support less experienced team members with challenging cases.
Manage workload while maintaining high standards of communication and documentation.
Expand knowledge of the games, platforms, tools, and internal processes.
Bring CD PROJEKT RED’s values into everyday work and collaboration.

Benefity

Relocation package including a flight ticket, a company apartment for the first month, relocation support for pets and family, and shipment of belongings.
Relocation assistance with legalisation processes and tax settlements.
Polish lessons for foreign employees and their spouse or partner.
Private medical plans with dental care and unlimited rehabilitation, also accessible to partners and relatives.
Life insurance and pension plans.
Company-covered annual cancer-prevention screenings.
Free psychological and psychiatrist care and well-being initiatives.
Sports card providing access to sporting and fitness facilities.
One extra day off for employees who menstruate when experiencing period pain.
Support for working parents, including childcare benefits and family-friendly events.
A summer program for children aged 5–12, majoritively paid by the company.
20 to 26 days of holiday per year and paid sick leave.
Welcome pack.
Trainings, lectures, courses, workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes.
Cafeteria platform with subscription benefits, additional medical packages, shop and cinema vouchers and codes, and public transport reimbursement.
Gifts for newborn children and regular company swag.
Dog-friendly office.
Regular social events at the studio.
Canteens.
Bicycle parking, bicycle repair equipment, and showers.
Onsite gym with a climbing wall, Gym Assistant support, and yoga and boxing classes.

Pakiet relokacyjny

Kursy językowe

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Płatny urlop

Płatne święta

Szkolenia wewnętrzne

Spotkania integracyjne

Firmowa stołówka

Parking dla rowerów

Prysznic

Inne informacje

Relocation to Warsaw, Poland is required.
Candidates must be from the EU.
Submit a CV and cover letter in English as a single file. The cover letter should include a brief explanation of the difference between a game remake and a remaster; applications without the required attachments will not be considered.

CD PROJEKT RED

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