Senior Technical Consulting Engineer

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SeniorHybryda·KrakówFull-time

#471067·Dodano wczoraj·0

Źródło: Cisco

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Tech Stack / Keywords

TCP/IPDNSHTTP/SBGPLinux Kubernetes DockerKVMVMware Python

Podsumowanie oferty

As part of the Customer Engineering team, you will resolve complex technical issues for Cisco ThousandEyes, a cloud platform for monitoring digital experiences across the Internet, cloud, and SaaS platforms. You will troubleshoot customer environments involving networks, applications, and cloud services and work with internal engineering teams to resolve problems.

Wymagania

Bachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role.
5+ years of experience working in a customer-facing technical support organization.
Expert understanding of network and application protocols, including TCP/IP, DNS, HTTP/S, and BGP.
Hands-on experience administering, troubleshooting, and performance-tuning Linux-based operating systems.
Experience managing technical issues in cloud-based or SaaS environments, including container orchestration with Kubernetes or Docker, and virtualization with KVM or VMware.

Nice to have:

Professional certifications such as CCNA, CCNP, CCIE, or DevNet.
Proficiency in at least one scripting language, such as Python or JavaScript, for automation and data analysis.
Experience with infrastructure-as-code tools such as Ansible or Terraform.
Ability to communicate complex technical concepts clearly to technical and non-technical stakeholders.
Strong understanding of security, authentication, and SSO protocols in enterprise environments.

Obowiązki

Resolve complex technical issues through deep-dive troubleshooting across network, application, and cloud service provider environments.
Collaborate with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.
Identify workflows for automation and contribute to the ThousandEyes customer support forum.
Participate in a 24x7 support coverage model for global customers.

Inne informacje

Participate in a 24x7 support coverage model.

Cisco

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