EPAM Systems

Middle End-User Support Engineer

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MidZdalnie·KrakówFull-time

#471135·Dodano 15 dni temu·5

Źródło: EPAM Systems

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Tech Stack / Keywords

Microsoft IntuneWindowsmacOSLinuxSLARemote Access Tools

Podsumowanie oferty

Provide end-user support to keep workplace IT running smoothly. Troubleshoot issues, manage endpoints, and coordinate with partners to meet SLA targets.

Wymagania

At least 2 years of hands-on experience in a comparable end-user support role.
Familiarity with network fundamentals and troubleshooting methods for resolving connectivity problems.
Capability in Windows endpoint administration, including workstation setup and ongoing maintenance.
Basic understanding of IT service operations fundamentals.
Applied knowledge of Microsoft Intune for device and endpoint management.
Strong people skills and effective problem-solving capability.
Interest in learning new technology and adapting to unfamiliar situations.
Ability to stay focused and deliver results in challenging, high-pressure moments.
Intermediate English proficiency (B1).
Willingness to accept and act on direction from the immediate manager.

Nice to have:

Practical experience working in macOS and Linux environments.
Working knowledge of remote access tools for remote system support.

Obowiązki

Support end users through onsite, face-to-face help and remote assistance channels.
Install and configure computer hardware, systems, printers, and scanning equipment.
Collaborate with external service providers and network engineering teams to resolve technical issues.
Maintain meeting rooms and keep room equipment operational through routine checks.
Monitor ticket handling to ensure resolutions meet defined SLA commitments and response timelines.
Install software and troubleshoot issues that arise during installation.
Own incident tickets from creation through troubleshooting and closure.
Perform regular server room maintenance.
Organize and maintain IT equipment cabling.
Follow documented IT Work Instructions in day-to-day activities.
Maintain accurate, up-to-date hardware inventory records.

Benefity

Career development programs.
Mentoring, thought leadership, soft skills, and well-being programs.
Certifications including Anthropic, Gemini, GCP, Azure, and AWS.
English classes.
Employee Stock Purchase Plan participation with a 15% discount.
Benefits package including health insurance, multisport, and shopping vouchers.
Referral bonuses up to $2,000.
Free snacks and coffee at the offices.
Corporate, social, and well-being events.

Kursy językowe

Karta sportowa

Ubezpieczenie

Udziały pracownicze

Premie

Darmowe przekąski

Spotkania integracyjne

Inne informacje

Remote work is available within Poland.

EPAM Systems

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