Onsite IT Support Specialist

7500 - 8500 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidOn-site·KrakówFull-time·Umowa o pracę

#474231·Dodano dziś·0

Źródło: Tenarai

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Tech Stack / Keywords

WindowsmacOSMicrosoft Active DirectoryGoogle WorkspaceTCP/IPDNSDHCPVPNLAN/Wi-FiExchange

Podsumowanie oferty

Provide onsite IT support for local employees in Kraków, serving as their primary technical contact for hardware and software issues. Manage local IT assets and system integrity while working with global IT teams, using technologies including Windows, macOS, and Google Workspace.

Wymagania

At least 3 years of professional experience in onsite IT support, desktop engineering, or a technical service desk role in a corporate environment.
Proficiency in configuring, diagnosing, and repairing Windows 10/11 and macOS environments.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, and LAN/Wi-Fi troubleshooting, plus practical experience with Microsoft Active Directory user and group management and domain joins.
Professional fluency in spoken and written English, with the ability to explain technical concepts clearly to technical and non-technical stakeholders.
Strong analytical problem-solving abilities, attention to operational quality, and time management skills to prioritize competing tasks independently.
Experience administering and troubleshooting Google Workspace.
Experience working with enterprise ticketing systems.

Obowiązki

Maintain the integrity of computer workstations and associated software.
Place orders and manage laptop distribution.
Conduct regular inventories of IT equipment.
Handle and oversee IT onboarding and off-boarding processes.
Monitor the installation of security software and adherence to policies.
Serve as the main contact for employees experiencing hardware and software issues, troubleshooting problems and identifying root causes.
Take ownership of resolving problems and provide comprehensive updates to local leaders.
Manage and monitor incidents in cooperation with the Tenarai Service Desk.
Support services and technologies, including basic troubleshooting of PC connectivity, Exchange, wireless equipment, and telephone systems; provide hands-on technical support when required.
Communicate with employees and business partners, escalating issues to appropriate groups when needed.
Maintain and update technical documentation.
Cooperate with internal teams and external companies.
Drive continuous improvement initiatives.
Participate in and assist with global IT initiatives when required.

Benefity

Onsite parking space for employees.
Referral program with a financial bonus.
Development budget, including language courses.
Access to an internal learning platform with multiple professional development trainings.
Access to the MyBenefit platform, including Multisport.
Team-building activities.
Private medical care (Platinum Package).
Life insurance.

Parking dla aut

Premie

Dofinansowanie szkoleń

Kursy językowe

Szkolenia wewnętrzne

Karta sportowa

Spotkania integracyjne

Opieka zdrowotna

Ubezpieczenie

Tenarai

Pracodawca

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