Capgemini

Junior IT Support Agent (with Dutch)

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JuniorHybryda·KatowiceFull-time·Umowa o pracę

#475492·Dodano 9 dni temu·0

Źródło: theprotocol.it

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Tech Stack / Keywords

Windows

Podsumowanie oferty

Serve as the first point of contact for users with technical issues, diagnosing and resolving basic IT incidents and helping restore access to applications, systems and devices. You will provide support through phone, chat and e-mail and escalate complex issues to specialized teams.

Wymagania

Very good command of Dutch (C1 level or higher).
Good knowledge of English (B2 level or higher).
Motivation to start a career in IT and willingness to learn.
Positive, can-do attitude and strong problem-solving approach.
Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have:

Basic understanding of IT concepts, including Windows OS, Microsoft products, the internet and hardware devices, or a technical mindset.

Obowiązki

Handle incoming requests in Dutch about login issues, application access problems and other basic IT incidents.
Provide troubleshooting support via phone, chat and e-mail, following established procedures and using diagnostic tools.
Guide end users through problem-solving steps to restore system or application functionality.
Escalate complex issues to specialized teams and cooperate to resolve cases.
Document interactions, reported issues and actions taken in the ticketing system.
Use the internal knowledge base and onboarding tools to deliver service.
Expand your IT knowledge through training programs and learning paths.

Benefity

Private medical care with Medicover, with additional packages available on preferential terms.
Life insurance and 40+ options on the NAIS benefit platform, including Netflix, Spotify and a Sports card.
Access to over 70 training tracks with certification opportunities, including GenAI, Architects and Google, on the NEXT platform.
Free access to the Education First languages platform, TED Talks and Udemy Business materials and training.
A home office package including a laptop, monitor and chair.

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Parking dla aut

Inne informacje

Recruitment process: interview with the recruiter, competency tests/language verification, video call with a manager, and final decision.

Capgemini

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