Capgemini

Service Management Reporting Specialist (with German)

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NieokreśloneHybryda·GdańskFull-time

#476341·Dodano 8 dni temu·2

Źródło: Capgemini

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Tech Stack / Keywords

ServiceNowPower BITableauExcelSLAKPI

Podsumowanie oferty

As a Reporting Manager, you will coordinate and improve end-to-end service management reporting in a complex, multi-provider IT environment. You will prepare and analyse performance reports, consolidate data from ServiceNow and other sources, and contribute to dashboards, reporting standards, and automation.

Wymagania

Strong analytical skills and the ability to interpret data and generate actionable insights.
Familiarity with reporting tools and software such as Excel, Power BI, and Tableau, and with reporting in ServiceNow.
Ability to work collaboratively and support the Reporting Lead.
Excellent verbal and written communication skills for conveying information to stakeholders.
High attention to detail in data handling and reporting.
English and German at C1 level.

Obowiązki

Coordinate and continuously improve end-to-end service management reporting.
Prepare and validate SLA, KPI, operational, process, and management reports; consolidate data from ServiceNow and other sources and ensure reporting is timely and accurate.
Support governance activities by preparing performance reports and analysing trends, SLA/KPI deviations, and risks.
Identify service improvement opportunities and translate operational data into recommendations that support decision-making.
Contribute to improving ServiceNow dashboards, reporting standards, templates, and automation initiatives.
Gather and compile data from various sources to support reporting requirements and initiatives.
Conduct initial data analysis to identify trends, anomalies, and insights.
Create and format clear, accurate reports aligned with business needs.
Help maintain data accuracy and integrity, implementing validation checks as necessary.
Support troubleshooting reporting issues with the Reporting Lead.
Maintain documentation on reporting processes, data sources, methodologies, and report specifications.
Collaborate with the Reporting Lead and stakeholders to understand reporting requirements and deliver solutions.
Contribute to identifying improvements to reporting processes and tools.

Benefity

Medical care with Medicover, private life insurance, and a sports card.
Access to the Capgemini Helpline for therapeutic support.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and training.
Continuous feedback and ongoing performance discussions through the GetSuccess performance management tool.
Home office package including a laptop, monitor, and chair.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Szkolenia wewnętrzne

Capgemini

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