Business Analyst (Pet Insurance)

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MidHybryda·WrocławFull-time

#477909·Dodano 4 dni temu·1

Źródło: Capgemini

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Tech Stack / Keywords

JIRA Confluence BPMNBPMScrumSAFe

Podsumowanie oferty

As a Business Analyst specializing in Pet Insurance, you will connect business stakeholders and technology teams to shape solutions across the insurance lifecycle. You will analyze requirements and optimize workflows in Agile delivery teams, using JIRA and Confluence to manage backlogs and document business rules.

Wymagania

3+ years of experience as a Business Analyst.
Solid understanding of pet insurance products and processes, including policy administration, claims handling, and customer servicing.
Hands-on experience gathering and analyzing requirements across organizational levels, from SMEs to C-level stakeholders.
Practical experience translating business and claims handling rules, coverage requirements, and regulatory constraints into functional requirements and BPMN-based process models.
Exposure to BPM or process optimization programs, with the ability to contribute to workflow and decision modeling; hands-on expert level is not required.
Experience working in Agile delivery environments (Scrum or SAFe) and supporting backlog refinement.
Experience with JIRA and Confluence for requirements management, documentation, and traceability.
Ability to work with senior stakeholders and operational teams to understand insurance and claims-related business needs and translate them into actionable requirements.
Strong English communication skills for collaboration within international delivery teams.

Obowiązki

Act as the liaison between business stakeholders and technical delivery teams for pet insurance solutions.
Lead end-to-end analysis and feature definition across policy administration, claims, coverage validation, payments, and customer servicing.
Elicit, document, and analyze business requirements; map current- and target-state processes and identify gaps, inefficiencies, and opportunities for automation or standardization.
Contribute to process modeling, workflow optimization, and decision flow definition for BPM and process-driven initiatives.
Translate claims handling, coverage and eligibility rules, regulatory requirements, and operational policies into functional requirements, user stories, and acceptance criteria.
Ensure solutions comply with insurance regulations, internal controls, claims governance, and auditability requirements.
Use JIRA and Confluence to manage backlogs, support sprint and PI planning, document business rules, and track dependencies across workstreams.
Collaborate with Business Owners and Subject Matter Experts to define solutions that meet strategic business requirements and project objectives.

Benefity

Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and training.
Private medical care with Medicover, with additional packages available on preferential terms.
Life insurance and 40+ options on the NAIS benefit platform, including Netflix, Spotify, and a sports card.
A home office package including a laptop, monitor, and chair.

Szkolenia wewnętrzne

Kursy językowe

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Capgemini

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