Medical Software Engineer - Complaint Handling

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MidOn-site·WarszawaFull-time

#477929·Dodano 5 dni temu·1

Źródło: Roche

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Tech Stack / Keywords

HIS/LISmedical data networksmiddlewaresource codecloudmobile appsalgorithmsautomationdata analyticsAgile

Podsumowanie oferty

In Post Market Quality, you will handle complaints related to Roche Digital Solutions, including Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware, apps and algorithms. You will investigate complex software failures and identify root causes, connecting field troubleshooting with R&D; the role focuses on analysis rather than implementing bug fixes.

Wymagania

Degree in computer science or an IT-related field.
At least 2 years of experience in software engineering or IT support-related functions.
Strong IT skills, including the ability to read and debug complex source code in different programming languages to understand reported issues.
Ability to work independently when faced with uncertainty.
Ability to present technical work to stakeholders, influence them and negotiate to advance initiatives.
Strong written and spoken English communication skills.

Nice to have:

Automation skills and experience with data analytics.

Obowiązki

Handle complex medical software complaints, safety issues and product inquiries for on-premise, cloud and mobile software products.
Manage cases through their full lifecycle, from creation and classification to investigation, collaboration with the on-site troubleshooting team, documentation and resolution.
Escalate cases to the development department when they cannot be resolved directly.
Read and understand complex source code to identify the root causes of software malfunctions.
Apply Roche internal quality processes and understand their regulatory background when justifying decisions.
Communicate quality-related information to Affiliates and Country Organizations and support initiatives that enhance regional partnerships.
Use automation and data analytics skills to improve case handling and proactively monitor product performance data.
Act as a technical proxy for the Principal Engineer when required.

Roche

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