Senior/Lead ServiceNow Business Analysts

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SeniorHybryda·WarszawaFull-time·B2B

#478086·Dodano 4 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

ServiceNow

Podsumowanie oferty

Lead business analysis across the client’s ServiceNow initiatives in ITSM, CSM, IRM, TPRM, and Privacy domains. The role focuses on requirements, process improvements, and coordinating business and technology objectives.

Wymagania

Proven experience working with ServiceNow platforms and implementations.
Strong background in business analysis, process design, and requirements management.
Experience leading teams, mentoring colleagues, and driving delivery across complex initiatives.
Experience with ITSM and CSM areas/modules.
Experience with Privacy Management.
Hands-on experience facilitating workshops and managing backlog readiness, UAT, and stakeholders.
Strong communication skills and ability to work in complex, cross-functional environments.
Experience driving business readiness, process alignment, and user adoption is valued.
Advanced English, at least B2+/C1.

Nice to have:

Experience with IRM/GRC.
Experience with TPRM.

Obowiązki

Lead and support business analysis activities across ServiceNow initiatives.
Gather, analyze, and document business requirements and process improvements.
Facilitate stakeholder workshops and align business and technology objectives.
Prepare and manage backlog items, user stories, and acceptance criteria.
Support process design, testing, UAT, and business readiness activities.
Ensure requirements traceability and adoption of business analysis best practices.
Collaborate across multiple workstreams to deliver solutions.
Support governance, risk, compliance, third-party risk, privacy, ITSM, and customer service processes.

Inne informacje

Start: ASAP.

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