Senior Salesforce Administrator (Support)

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SeniorHybryda·WarszawaFull-time

#478368·Dodano 2 dni temu·2

Źródło: IPF Digital

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Tech Stack / Keywords

SalesforceApexSOQLPlatform EventsConnected AppsAPIsService Management PracticesUATSLAs

Podsumowanie oferty

You will provide hands-on support and maintain the stability of Salesforce across IPF Digital markets. The role covers day-to-day support, issue resolution, and pre-release validation in collaboration with development and testing teams.

Wymagania

Solid understanding of the Salesforce ecosystem and familiarity with development concepts and technologies such as Apex, SOQL, Platform Events, and Connected Apps.
Hands-on experience in Salesforce support, including user management, configuration, and platform support.
Salesforce Administrator certification is highly valued.
Strong understanding of integrations and APIs.
Familiarity with Service Management Practices.
Ability to manage competing priorities, solve complex problems, and work effectively in a multi-vendor, international environment.
Confident and clear communication in Polish and English.

Obowiązki

Service Operations:

Manage incidents and service requests within agreed SLAs, maintaining system availability and a consistent user experience across markets.

Application Support:

Support users, diagnose and resolve issues, and escalate complex cases when needed.

Support for Testing & Environments:

Collaborate with testing teams to support user acceptance testing (UAT) and non-production environments.

System Configuration and Optimisation:

Configure and enhance Salesforce features using its out-of-the-box capabilities.

Problem Management and Root Cause Analysis:

Investigate system behaviours across environments, distinguish between defects, configuration issues, and integration dependencies, and drive long-term solutions.

Communication and language skills:

Communicate across international teams, adapting language and style to diverse audiences to support shared understanding and delivery across markets.

Benefity

Access to internal learning and external development initiatives.
Free access to a mental health platform with certified psychologists, dietitians, business coaches, and physiotherapists.
Regular team activities, including kayaking, cycling, workshops, and team outings.
Multisport card or private health care coverage.
Company parking, bookable in advance.
Weekly team lunches with vouchers for nearby restaurants.
Office coffee, ping pong, and a chillout room.

Elastyczne godziny

Spotkania integracyjne

Parking dla aut

Chill room

Karta sportowa

Opieka zdrowotna

Inne informacje

The recruitment process includes a practical work challenge, followed by conversations about culture fit and soft skills.

IPF Digital

Pracodawca

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