Service Desk Analyst (1st line) with Polish and German

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JuniorHybryda·WarszawaFull-time·Umowa o pracę

#478565·Dodano 6 dni temu·1

Źródło: theprotocol.it

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Tech Stack / Keywords

Windows ServerOffice 365SAPWindows

Podsumowanie oferty

The role provides first-line IT support to customers handling IT requests and incidents. Responsibilities include resolving software and hardware problems, assisting users through multiple channels, and managing tickets through resolution while coordinating with other support teams.

Wymagania

At least 0.5 years of experience in customer care/support or an IT service desk.
Very good written and verbal communication skills in Polish and German.
Good written and verbal communication skills in English.
Availability to work from the office 2 days per week.
Good knowledge of Windows OS, Microsoft Office tools, and different internet browsers.
Customer centricity.
Strong team-player skills.
Strong analytical skills.

Obowiązki

Provide first-level support for customer IT requests and incidents, including software and hardware issues.
Assist users by telephone, email, voicemail, chat, web interface, and other Service Desk channels.
Identify and resolve software and hardware problems by providing step-by-step instructions.
Communicate with team members, second- and third-level technical teams, and end users about incidents, service requests, queries, and escalations.
Handle and document requests and incidents within agreed timeframes using an IT Service Management tool; own tickets through their lifecycle, follow up, escalate unresolved cases, and ensure timely resolution.
Log contacts in the helpdesk tracking database in English while handling calls in the customer’s other selected or spoken language.

Benefity

Opportunity to use foreign languages and new technologies on a daily basis.
Access to the MyBenefit platform, offering a choice of benefits across sport, tourism, culture, and recreation.
Multisport card.
Private medical care for the employee and their family.
Private life insurance.
Discounted theatre tickets.

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Elastyczne godziny

Dodatkowe benefity

Inne informacje

Recruitment stages: language and knowledge check, followed by an interview with the manager.

TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE

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