IT Specialist - Microsoft Dynamics 365 CRM (M/F/D)

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MidOn-site·WarszawaFull-time

#478910·Dodano dziś·0

Źródło: www.pracuj.pl

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Tech Stack / Keywords

Microsoft Dynamics 365 CRMMicrosoft Azure

Podsumowanie oferty

Maintain and continuously develop Microsoft Dynamics 365 CRM, with a focus on Customer Service. Configure Microsoft Dataverse and support integrations with Azure services and enterprise applications.

Wymagania

Good overall knowledge of Microsoft Dynamics 365 CRM, particularly the Customer Service module, including its core functionality, configuration, and business processes.
At least 2 years of practical experience configuring Dynamics 365 CRM and Microsoft Dataverse, including tables, forms, views, business rules, security roles, and access management.
Good understanding of the Microsoft Power Platform, particularly Power Apps and Power Automate.
Practical knowledge of Microsoft Azure, including configuring and maintaining Azure resources that support business applications.
Understanding of integrations between Dynamics 365 CRM, Azure services, and other enterprise applications, including APIs and common integration concepts.
Ability to analyze incidents, application issues, and business requirements, identify root causes, and propose solutions.
Professional working proficiency in English.
Knowledge or practical experience with Azure AI services and their use in business applications or CRM-related solutions.
Experience with Azure Service Bus, Azure Functions, Logic Apps, or Application Insights.
Experience with Power Platform environment management and deployment of Dynamics 365 solutions.
Basic knowledge of JavaScript, C#, APIs, or custom connectors used in Dynamics 365 and Power Platform solutions.
Microsoft certifications related to Dynamics 365 CRM, Power Platform, or Azure.
Strong analytical and problem-solving skills, including the ability to understand business needs and their technical implications.
Team-oriented and collaborative attitude, with the ability to work effectively in a cross-functional environment.
Open mindset and willingness to share knowledge, learn new technologies, and contribute to team discussions.
Proactive approach and willingness to take ownership of assigned topics and work independently when required.
Good communication skills and ability to cooperate effectively with developers, architects, business stakeholders, and other IT teams.
Focus on quality, reliability, and continuous improvement.

Obowiązki

Support the day-to-day maintenance and continuous development of Microsoft Dynamics 365 CRM, focusing on Customer Service.
Investigate and resolve incidents and application issues, perform root cause analysis, and implement solutions.
Configure and maintain Dynamics 365 CRM and Microsoft Dataverse, including tables, forms, views, business rules, security roles, and access management.
Support and maintain integrations between Dynamics 365 CRM, Azure services, and other enterprise applications.
Participate in testing, deployment, and release activities for CRM changes and enhancements.
Monitor application quality and reliability and identify opportunities for technical and operational improvements.
Maintain technical documentation for implemented solutions and configurations.
Cooperate with developers, architects, business stakeholders, and other IT teams throughout the solution lifecycle.
Share knowledge within the team and contribute to improving CRM solutions and working practices.

Benefity

Training and development programs and access to an e-learning platform.
Onboarding program with the support of a dedicated Buddy.
Participation in an annual company-wide integration event.
Opportunities for growth through an internal program.
Sports activities and access to a corporate gym and sports team.
Private medical care and life insurance.
Co-financing for foreign language classes and professional training and courses.
Employee parking and bicycle parking.
Employee canteen.
Extra social benefits, holiday funds, and Christmas gifts.
Employee referral program.
Charity initiatives.
Yoga in the office.

Karta sportowa

Opieka zdrowotna

Kursy językowe

Dofinansowanie szkoleń

Ubezpieczenie

Spotkania integracyjne

Parking dla aut

Firmowa stołówka

Parking dla rowerów

Inne informacje

Recruitment stages: CV analysis, telephone contact, first recruitment meeting, optional tests, optional second recruitment meeting, and feedback.

DSV GBS

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