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Application Support Specialist

15k - 18.5k PLN15 000 - 18 500 PLN/ mies./ mies.

NieokreśloneHybrydaFull-time

#479073·Dodano 2 dni temu·1

Źródło: LinkGroup

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Tech Stack / Keywords

JiraZendeskAPIsITIL

Podsumowanie oferty

The Application Support Specialist ensures the effective operation and continuous improvement of business-critical applications. The role combines application administration, technical support and collaboration with business and IT teams to keep systems configured, maintained and aligned with business needs.

Wymagania

Experience in business application administration, application support or systems management.
Understanding of enterprise applications, workflows and integrations.
Practical knowledge of Jira, Zendesk or similar ticketing tools.
Experience with user administration, access management and system configuration.
Basic understanding of APIs, data flows and application logs.
Ability to troubleshoot issues and communicate effectively with technical and non-technical teams.
Strong organisational skills, independence and a proactive approach.

Nice to have:

Experience with enterprise and custom-built applications.
Knowledge of ITIL principles, including incident, problem and change management.
Familiarity with financial systems and processes related to accounting, treasury, investment funds or real estate.

Obowiązki

Administer and configure business applications, including user access, permissions and workflows.
Investigate technical and functional issues and coordinate their resolution.
Manage incidents and service requests using ticketing tools.
Collaborate with developers, vendors and business stakeholders on application-related matters.
Monitor system performance, data flows and integrations.
Support testing, release validation and implementation of system updates.
Maintain technical documentation and operational guidelines.
Identify opportunities to improve system reliability and usability.

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