In-App Technical Support Team Lead

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Lead / ManagerZdalnieFull-time

#479371·Dodano 2 dni temu·2

Źródło: RTB House

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Tech Stack / Keywords

mobile attributionin-app trackingMMPAppsFlyerAdjustBranchSQL JavaScriptGoogle AnalyticsFirebase

Podsumowanie oferty

Lead a team of six in-app tracking specialists supporting mobile app and mobile game retargeting campaigns. Own the team’s results and development while investigating complex attribution, tracking and data-consistency issues across RTB House systems, MMPs and integrations.

Wymagania

Strong, proven technical knowledge of mobile attribution and in-app tracking, including MMP platforms (AppsFlyer, Adjust, Branch or similar), postbacks, deep links, attribution windows and deduplication logic.
Experience leading a team, or a senior-level track record in a technical support/solutions role with clear readiness to step into a leadership position.
Ability to analyze raw data using Excel, SQL and internal tools.
Working knowledge of JavaScript or another scripting language to review and validate tagging and postback mapping solutions.
Fluent English; technical issues are discussed in English daily.
Clear, structured communication, especially when describing technical issues to other departments.
Analytical approach to problem solving and strong self-organization.

Nice to have:

Experience with tracking and analytics stacks beyond MMPs, including Google Analytics, Firebase and internal BI systems.
Experience with ticket-based support work and SLA management.
Interest in new technologies, online advertising or e-commerce.

Obowiązki

Lead a team of 6 in-app tracking specialists: set priorities, manage performance, give regular feedback, and support each person’s development.
Own the team’s SLAs and the quality of ticket resolution, and make sure the right things get fixed first.
Act as the escalation point for complex attribution, tracking and data-consistency cases, and drive them to a root cause with internal technical departments.
Spend around 40% of your time on technical investigations across RTB House systems, MMPs and third-party integrations.
Take an active role in internal projects and processes connected to In-App initiatives.
Build working relationships with Technical Account Managers and business teams; set expectations and communicate status so non-technical stakeholders can act on it.
Run hiring for the team: define needs, screen candidates, and onboard new joiners.
Improve internal tools, monitoring, processes, documentation and knowledge sharing related to in-app tracking and measurement.
Represent the team within Traffic SEDA and towards other departments, and communicate what the team needs to deliver.

Benefity

A leadership role with ownership of how the team works.

RTB House

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