Senior Business Analyst with Travel Mid-Office Expertise, Travel Platform

14k - 22k PLN14 000 - 22 000 PLN/ mies./ mies.B2BB2B (netto)

12k - 18k PLN12 000 - 18 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

SeniorZdalnie·WrocławFull-time·B2B·Umowa o pracę

#479538·Dodano 2 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

amadeussabreCompleat

Podsumowanie oferty

As a Senior Business Analyst, you will work on a corporate travel booking platform, analyzing business processes and translating business needs into requirements and solutions. The role combines delivery and investigation of complex production issues in a cross-functional team, with hands-on expertise in Amadeus and travel mid-office workflows.

Wymagania

3+ years of experience as a Business Analyst in travel technology, preferably with mid-office, back-office, ticketing, or GDS integration solutions.
Strong hands-on knowledge of Amadeus, including PNR structure, history, queues, ticketing, and related processes.
Good understanding of the end-to-end corporate travel booking lifecycle, including booking, approvals, ticketing, exchanges, refunds, and back-office processing.
Understanding of corporate travel payment and invoicing processes.
Experience analyzing system logs, business rules, and automation workflows to understand system behavior and investigate issues.
Strong requirements analysis skills, including writing user stories, functional specifications, and acceptance criteria.
Experience investigating production issues and performing root-cause analysis.
Ability to work independently with complex business processes and multiple stakeholders.
Strong analytical, problem-solving, and communication skills.
Upper-Intermediate or higher level of English.

Nice to have:

Experience with Compleat or similar travel mid-office automation platforms.
Hands-on knowledge of Sabre.
Previous experience in travel agency operations, ticketing, or corporate travel support.
Experience with back-office systems, particularly Microsoft Dynamics 365.
Knowledge of SAP Concur, Cytric, or other corporate online booking tools.
Familiarity with NDC workflows and integrations.
Experience with mid-office or back-office migration projects.
Basic SQL knowledge.

Obowiązki

Translate business needs into functional requirements, user stories, and acceptance criteria.
Review existing automation workflows and business rules to define required changes.
Work with developers and QA on solution clarification, testing, and validation of implemented changes.
Support backlog refinement and prioritization with the team and client stakeholders.
Investigate escalated cases using PNR history, processing logs, and automation logic to identify root causes.
Distinguish system defects from configuration issues and expected behavior, and communicate findings and recommended solutions to business and technical stakeholders.
Identify recurring issues and propose improvements to automation workflows and support processes.
Run discovery to understand complex business processes, operational needs, and system dependencies; identify gaps and improvement opportunities for enhancements, integrations, and migrations.
Document business processes, market-specific rules, and system behavior.
Collaborate with operations, finance, and support teams to clarify requirements and align expectations.

Benefity

Up to 26 business days of vacation per year.
10 fully paid illness/special days off per year, with no medical papers needed, for all contract types.
Health and life insurance (Luxmed).
MyBenefit platform with a Multisport option.
Internal psychological support service.
English language classes from the first working day.
Access to external learning platforms: O’Reilly, LinkedIn Learning, and Udemy, plus internal training.
Tech Skills Mentoring Program.
Opportunities to develop as a public speaker, mentor, or technical interviewer.
Certification reimbursement (AWS, GCP, Microsoft, etc.).

Płatne święta

Ubezpieczenie

Karta sportowa

Kursy językowe

Szkolenia wewnętrzne

DataArt

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