IT Service Desk Analyst (1st line) with Dutch

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JuniorZdalnie·WarszawaFull-time·Umowa o pracę

#480121·Dodano 3 dni temu·2

Źródło: theprotocol.it

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Tech Stack / Keywords

Microsoft OfficeWindows

Podsumowanie oferty

Provide first-level IT support to customers, resolving software and hardware issues and managing incidents and service requests throughout their lifecycle. The role uses Windows and Microsoft Office and requires communication in Dutch and English.

Wymagania

Previous IT service desk or customer support experience, or willingness to learn.
Good written and verbal communication skills in Dutch.
Good written and verbal communication skills in English.
Good knowledge of Windows OS, Microsoft Office tools and different internet browsers.
Customer-centricity.
Strong team-player skills.
Strong analytical skills.

Obowiązki

Provide first-level support for IT requests and incidents, including software- and hardware-related issues.
Assist users by telephone, email, voicemail, chat, web interface and other Service Desk channels.
Identify and solve software and hardware problems by providing step-by-step instructions.
Communicate with team members, second- and third-level technical teams, and end users about incidents, service requests, queries and escalations, and work toward SLAs.
Handle and document requests and incidents within agreed timeframes using an IT Service Management tool; own tickets throughout their lifecycle and capture required information.
Follow up on tickets, escalate unresolved cases to the appropriate support teams and ensure timely resolution.
Log contacts in the helpdesk tracking database in English while handling calls in another language.

Benefity

Access to the MyBenefit platform, with a choice of benefits across sport, tourism, culture and recreation.
Multisport card.
Private medical care for the employee and their family.
Private life insurance.
Discounted theatre tickets.

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Dodatkowe benefity

Parking dla aut

Napoje w biurze

Inne informacje

Recruitment process: language and knowledge check, followed by an interview with the manager.

TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE

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