Junior IT Service Desk Agent (All Genders)

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JuniorOn-site·Sieroniowice (pow. strzelecki)Full-time·Umowa o pracę

#480510·Dodano wczoraj·0

Źródło: theprotocol.it

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Tech Stack / Keywords

Windows

Podsumowanie oferty

The role provides IT support for end users and IT devices at the new Central Logistics Center in Sieroniowice. It includes device administration and Level 2 issue resolution using Windows, Microsoft operating systems and Microsoft 365.

Wymagania

Successfully completed education in information technology.
Good knowledge of Microsoft operating systems and Microsoft 365.
Knowledge of supporting user end devices and media technology, and integrating them into IP networks.
A strong can-do approach and solution-oriented mindset.
Very good command of English (minimum B2).
Analytical and forward-looking thinking, as well as independence.

Nice to have:

Experience in Logistics IT or Operations IT.

Obowiązki

Ensure the operational functioning of end devices, including administration, installation, repair processing and inventory management, with guidance from IT subsystem experts if needed.
Identify and resolve problems related to the delivery, installation and connection of IT devices at users’ workplaces.
Analyse and correct system and program errors to resolve issues (Level 2).
Provide technical support to end users regarding IT systems.
Escalate unresolved issues according to the IT Incident Management process.
Update tickets, create activity reports, and record, document and close issues.
Ensure proper system administration during regular operations, including administration, monitoring and implementation of roles and rights.
Participate in operating IT subsystems, including release changes, changes and extensions.

Benefity

Access to training platforms, internal and external training, and support from experts.
Medical care, a sports card and group life insurance for you and your family.
A Cafeteria Platform with benefit options and points added to your account monthly.
A financial bonus for each successful referral of a new colleague.

Opieka zdrowotna

Ubezpieczenie

Elastyczne godziny

Karta sportowa

Parking dla aut

Szkolenia wewnętrzne

Premie

Schaeffler Vehicle Lifetime Solutions Poland

Pracodawca

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