emagine

IAM Operations Manager

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SeniorOn-site·WarszawaFull-time

#262854·Dodano 9 miesięcy temu·7

Źródło: emagine

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Tech Stack / Keywords

SecurityDNSActive Directory ServiceNowNetworkITIL

Podsumowanie oferty

The IAM Operations Manager will lead the operational management and insourcing transition of Identity and Access Management (IAM) services, ensuring security, scalability, and compliance across the enterprise. This remote role involves overseeing technologies like PKI, DNS, and Active Directory, managing IAM incident resolution, and collaborating with multiple teams to maintain service quality. The manager will also mentor IAM Operations Engineers and drive process automation and optimization.

Wymagania

Bachelor's or Master's degree in Computer Science, Information Systems, or related field, or equivalent experience.
At least 5 years of experience in IAM or infrastructure operations within complex enterprises.
Minimum 3 years of leadership experience in IAM or IT operations roles.
Expertise in IAM technologies and concepts including identity lifecycle management, access management, SSO, MFA, and Privileged Access Management (PAM).
Hands-on experience with IAM platforms, directories, monitoring tools, and ticketing systems like ServiceNow.
Familiarity with ITIL processes and IAM-related certifications (e.g., CIAM, CISM, CISSP) is a plus.
Strong leadership, interpersonal, and stakeholder management skills.
Proficiency in English (B2 level or higher), both written and spoken.

Obowiązki

Lead and manage day-to-day operations of IAM services aligned with SLAs and KPIs.
Oversee IAM technologies such as PKI, DNS, and Active Directory, focusing on continuous optimization.
Contribute to the insourcing initiative and collaborate with the Product Owner on the IAM roadmap.
Manage incidents, perform root cause analysis, and implement preventative actions for IAM services.
Use ServiceNow data insights to improve team efficiency and service quality.
Ensure compliance of IAM services with policies, standards, and regulatory requirements.
Recruit, mentor, and develop IAM Operations Engineers.
Foster collaboration with Security, Network, and Global IT teams for cohesive IAM service delivery.
Implement automation tools and processes to enhance IAM scalability and security.

Benefity

Stable, long-term cooperation under a B2B contract.
Transparent, trust-based working relationships.
Flexible working hours in a remote-first setup.
Co-financed benefits including healthcare (Medicover) and fitness memberships (Multisport).

Elastyczne godziny

Opieka zdrowotna

Karta sportowa

Inne informacje

This position is remote with occasional in-person workshops or meetings in Warsaw or Germany.

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