Capgemini

Junior Customer Support Specialist (with German)

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InternHybryda·KatowiceFull-time

#263790·Dodano 30.06.2025·8

Źródło: Capgemini

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Tech Stack / Keywords

Go GenAIAI

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging expertise in strategy, technology, design, engineering, and business operations, with reported 2025 global revenues of €22.5 billion.

Wymagania

Fluent in German with confident communication skills.
Proficient in English for smooth collaboration in an international environment.
Strong problem-solving skills, thriving in a fast-paced setting.
Customer-oriented with the ability to build positive relationships.
Comfortable with technology and organized, skilled in Excel and Microsoft Office.
Motivated to learn, grow, and take on new responsibilities in an international context.

Obowiązki

Handle customer inquiries via chat, email, and phone with confidence and care.
Troubleshoot issues quickly and provide accurate, timely responses.
Build lasting relationships with customers through meaningful connections.
Collaborate with internal teams to ensure smooth and efficient case resolution.
Maintain clear and accurate records of all customer interactions.
Identify recurring issues and contribute to improved processes and knowledge base.

Benefity

Private medical care with Medicover and additional preferential packages (dental, senior care, oncology).
Life insurance and over 40 benefits through the NAIS platform, including Netflix, Spotify, and Sports card.
Hybrid work model combining modern office and home office with ergonomic equipment provided.
Buddy Programs for early support and learning alongside experts.
Access to over 70 training tracks and certification opportunities, including GenAI, Excel, Business Analysis, and Project Management.
Internal mobility, mentoring, professional communities, and dedicated support from a People Manager.

Opieka zdrowotna

Ubezpieczenie

Elastyczne godziny

Dofinansowanie szkoleń

Spotkania integracyjne

Capgemini

790 aktywnych ofert

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