Capgemini

Process SME (CSDM, ServiceNow)

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SeniorHybryda·PoznańFull-time

#263890·Dodano 25.07.2025·2

Źródło: Capgemini

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Tech Stack / Keywords

ServiceNow ITILITSMNetworkGenAIAI

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage. It has over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions with deep industry expertise and a strong partner ecosystem across strategy, technology, design, engineering, and business operations.

Wymagania

At least 6 years of experience in configuration, solutions evaluation, validation, and deployment in ServiceNow IT Operations Management – Discovery, Service Mapping, Event Management
Working knowledge of ServiceNow IT Operations Management Solutions to build or modify custom patterns and troubleshoot
At least 6 years of experience implementing ITSM processes including Incident, Problem, Change Management, Catalogue, CMDB, Portal, and Integrations in ServiceNow platform
At least 8 years of experience in capturing requirements related to consulting, documenting, and mapping current business processes
Good understanding of basic application and network infrastructure and interdependencies
Deep knowledge of ServiceNow Platform and Services
Deep knowledge in ServiceNow ITOM portfolio
Strong hands-on experience troubleshooting ServiceNow Discovery

Obowiązki

Build customer relationships by delivering at client expectations on assigned deliverables, designing and implementing CSDM, and proactively identifying additional work opportunities
Build and transition Service Management and Service Integration solutions
Carry out discovery processes by gathering customer business requirements and assessing IT organization maturity
Translate customer business requirements into IT delivery, including IT principles
Oversee specific work/tasks or process streams, ensuring ITIL aligned processes, procedures, and work instructions are produced and trained upon

Benefity

Medical care with Medicover
Private life insurance
Multisport card
Capgemini Helpline offering therapeutic support
Access to over 70 training tracks with certifications (e.g., GenAI, Excel, Business Analysis, Project Management) on NEXT platform
Free access to Education First languages platform, Pluralsight, TED Talks, Coursera, and Udemy Business materials
Award-winning development programs including Connected Manager leadership development
Continuous feedback and ongoing performance discussions via GetSuccess tool
Hybrid working model combining modern office and ergonomic work from home with home office package (laptop, monitor, chair)

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Elastyczne godziny

Capgemini

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