ServiceNow Architect (HRSD)

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group has over 360,000 team members globally in more than 50 countries, with expertise in cloud, data, AI, connectivity, software, digital engineering and platforms.

• 6+ years of ServiceNow experience, with at least 3 years in HRSD architecture.
• Strong understanding of HRSD capabilities and HR process design.
• Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms.
• Ability to engage senior stakeholders and translate business needs into technology solutions.
• Proficiency with enterprise architecture principles.
• Certifications: ServiceNow CSA, CIS-HRSD, CTA.
• Experience with Workday or SuccessFactors integration.
• Knowledge of Employee Center Pro and Now Assist including AI Agents.

• Advise clients on HR technology setup and roadmap, aligning ServiceNow HRSD with broader HR transformation goals with Agentic AI elements.
• Define architecture principles and integration strategies across ServiceNow, Workday, SuccessFactors, and other HR systems.
• Lead design for HRSD modules (Case Management, Knowledge, Employee Center, Lifecycle Events, AI Agents).
• Ensure interoperability and optimized workflows between platforms to deliver unified HR services.
• Design integration patterns leveraging APIs, Integration Hub, and middleware.
• Recommend best practices for data exchange and process automation across HR ecosystems.
• Establish architectural guardrails and ensure compliance with security and privacy requirements.
• Support clients in defining governance models for sustainable platform growth.